Customer Service Representative
Channahon, IL, United States
Customer Service Representative
Diversified CPC International - Channahon, IL
Diversified CPC International, Inc., an ISO 9000 Certified Company, has an immediate need for a Customer Service Representative.
Diversified CPC International is a global leader in the production of the highest quality specialty gases, aerosol propellants, alternative fuels, NGL refrigerants, and foam blowing agents. Our superior technology and customer-driven approach provide a unique competitive advantage that forms the mainstay of our continual success. Learn more at www.diversifiedcpc.com.
Ideal candidates will have a solid work history and a track record of teamwork, learning and getting results.
DUTIES AND RESPONSIBILITIES:
Answer switchboard, handle customer calls regarding orders, questions, problems, etc.
Enter orders and related data into ERP system. Prepare and distribute production desk orders and related documentation. Prepare outbound shipping documentation and required paperwork.
Prepare orders for invoicing. Separate paperwork for all deliveries. Prepare and send required after delivery information to customer.
Manage customer web-based inventory.
Update price books.
Prepare monthly pricing for select accounts. Prepare monthly sales reports.
Perform requests from salesmen (i.e.; price changes, memos, quotes, and various reports.)
Enter and maintain contacts and related data in ERP system (Deacom).
Coordinate international shipments as required.
Perform miscellaneous job-related duties as assigned.
MINIMUM REQUIREMENTS Excellent interpersonal communication skills, flexibility, and customer service oriented.
Good math skills, ability to sort, check, count, and verify numbers.
Good telephone communication skills.
Good writing and reading comprehension skills.
Basic Computer and Microsoft Office skills.
Critical thinking & problem-solving skills.
Willingness to learn.
In exchange we offer a wide range of exceptional benefits including Major-Medical, Prescription Drugs, Healthcare Spending Account, Dental, Vision, Short- and Long-Term Disability, Company paid Life Insurance, Voluntary Supplemental Life Insurance, and a 401k with company matching contributions.