Business Analyst

Baltimore, MD, United States

Youreka is a leading Salesforce ISV partner and the #1 Smart Forms application for Salesforce. 100% native to the Salesforce platform, Youreka enables organizations to elevate the capabilities of their mobile workers, and in turn, improve customer service and accelerate growth. Built on Salesforce, the Youreka app runs anywhere, scales for enterprises, and integrates natively for organizations already on the Salesforce platform. Youreka is transforming fieldwork acrosskey industriesincluding health and life sciences, energy, utilities, waste, manufacturing, financial services, and the public sector.

Backed by Vista Equity Partners, Youreka continues to revolutionize the service experience for brands, service providers, and end customers. We keep the customer at the center, we celebrate drive and collaboration, and we provide every member of the team with the opportunity to learn, grow and be their best. Come join us to contribute to our future success and yours.

The Role

As a successful, team-centric professional, you're a strong oral and written communicator who is comfortable presenting to groups. You have a keen attention to detail and are exceptionally good at identifying inconsistencies and flaws. You can juggle several balls and not lose track of the little things. You're looking for a role with substantial opportunities to learn, grow, and take on more (the good news is, we have that stuff in spades!).

The Youreka Designer's primary responsibility is to understand the needs of the customer.The Youreka Designer is expected to conduct requirements gathering meetings, ensure adherence to the project scope, support the solution design, help implement the design, test the system, and make sure the solution is maintained. The Youreka Designer is also expected to be knowledgeable about the Salesforce environment (understanding capabilities and limitations) and actively participate in the solution development. This position requires the ability to perform the following:

Requirements Analysis: conduct requirements gathering sessions to elicit, define and document detailed business and technical requirements.

Process Design: develop user stories and to-be process flows to support the design and development of Salesforce solutions.

Solution Design: work closely with the Solution Architect or Technical Architect to explain the requirements and ensure the design meets all of the identified requirements.

Solution Configuration: complete configuration/customization tasks using Salesforce's click configuration framework (coding capability not required but is a bonus)

Quality Assurance: prepare and execute QA scripts, track QA process from beginning to end.

End User Training: prepare end user training materials customized for each project, deliver training to client trainers and/or end users.

Change Management: Identify and document how business processes impacted by each project will change. Develop guidance to prepare workforce for upcoming system launch.

The Youreka Designer plays a critical role in Youreka's success of product delivery and client satisfaction and therefore must consistently strive to meet or exceed our clients' expectations.

Requirements

Related Bachelor's degree

1+ years of experience as a Business Analyst focused on delivering enterprise software solutions

Ability to work independently with customers

Excellent written and oral communication, presentation, and customer service skills

Experience soliciting, gathering, analyzing, and summarizing user input and requirements

Experience documenting requirements and communicating with a technical team

Hands on experience configuring Salesforce including flows, validation rules and security controls

Ability to manage efforts across multiple projects to deliver solution guidance

Be a team player with strong interpersonal / relationship building skills

Skills That Would Be a Bonus

Current Salesforce Consultant certification (Sales Cloud, Service Cloud, etc.). A Consultant certification will be required within the first 90 days of employment

Consulting experience and ability to work with a product team to improve feature set

Experience with Agile/Scrum

Experience developing with languages such as HTML and CSS

Experience with project management tools such as Jira or Smartsheet

Experience with change management

Experience documenting user stories and creating process flow diagrams

Salary

The base salary range for this role is between $80,000 - 90,000 annually. Actual pay within the range is influenced by multiple factors, including but not limited to skill set, your residence location, and prior work experience. In addition to base salary, this position is eligible for bonus, equity, and benefits, and are not included in the provided pay range.

Location

Youreka fully accommodates remote work, and there are no specific location requirements for this role. Want to spend a month in Italy? Great, do it! Live in Idaho? Sweet, we have another team member there! As long as you are crushing your goals and helping us drive the business forward, you do you. We also have offices in both Boston and Baltimore that are open and available for you to use.

What We Have

An amazing team focused on innovating and improving every day

Room for growth and an emphasis on talent development

A fun, casual team environment with co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths

A generous medical, dental, and vision package with 90% covered by us!

Paid parental leave

401k with company match

Company sponsored Life Insurance coverage, short term disability, long term disability

Additional perks including a wellness and adventure fund, as well as monthly personal uber credits

Unlimited Paid Time Off (PTO) package, 9 company Holidays, and a flexible work schedule

Still with us?

We're ready to meet you if you wake up every day eager to get your hands dirty in a high growth start-up atmosphere. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Youreka is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.

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