Workplace Services Lead

Fort Worth, TX, United States

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

RingCentral is in search of a highly proactive and engaging Workplace Services Lead to enhance the functionality and atmosphere of our Dallas office. This role encompasses a variety of responsibilities aimed at creating a welcoming, efficient, and secure environment for both employees and visitors. The ideal candidate will blend hospitality with operational acumen to ensure seamless daily operations, coordinate with various stakeholders, and support the broader workplace and facilities team in maintaining the highest standards of workplace excellence.

Key Responsibilities:

Guest Reception and Security Coordination:

Create a warm and professional first impression for guests, coordinating with security to track and greet visitors, ensuring a seamless check-in process that aligns with our safety and security standards.

Vendor and Contractor Coordination:

Manage relationships with various vendors (catering, maintenance, event staff, etc.), escort and direct contractors to ensure they comply with RingCentral policies while performing one-off and recurring tasks.

Mail and Delivery Management:

Oversee the office's mailing system, manage Amazon deliveries, larger office supplies, staff mail, shipping requests, and track delivery requests and returns.

Ticketing System and Customer Service:

Monitor and respond to an internal ticketing system within Service Level Agreements, ensuring a high level of customer service and experience for employees.

Calendar and Event Coordination:

Maintain internal calendars, ensuring that service needs and visiting personnel are well-coordinated, especially during office holidays or sensitive events.

Collaborate closely with the Events Team for both internal and external events, overseeing logistics and supplies to guarantee flawless execution.

Facilities Management Support:

Assist in the general management and operation of the building, contributing to a well-run and maintained facility.

Act as the main interface with building management, liaising on maintenance, repairs, and other facility-related issues to ensure timely resolutions and optimal office conditions.

Security and Safety Oversight:

Partner with RingCentral's Global Safety and Security team to enhance office security measures and lead local emergency response efforts, ensuring preparedness and compliance with safety protocols.

Liaising with Site Leadership:

Serve as a key connector between the workplace services team and site leadership, ensuring workplace solutions are in full alignment with business goals.

Ideal Candidate Profile:

3-5 years of experience in a role emphasizing hospitality, such as an office assistant, workplace coordinator, or similar position in a hospitality or service-oriented environment.

A genuine passion for creating welcoming experiences for both internal and external parties, with a keen eye for detail and a commitment to making a lasting positive impression.

A service and solution-oriented mindset with a focus on internal customer satisfaction, ready to tackle essential and behind-the-scenes tasks to enable others to work effectively.

Flexibility and a "no task is too small" attitude, capable of managing a variety of day-to-day operational needs as they arise.

Experience working with landlords, vendors, and security systems, adept at managing relationships, procuring services, and troubleshooting facilities issues.

What we offer:

Comprehensive medical, dental, vision, disability, life insurance

Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

401K match and ESPP

Paid time off and paid sick leave

Wellness programs including 1:1 coaching and meditation guidance

Paid parental and pregnancy leave and new parent gift boxes

Family-forming benefits (IVF, Preservation, Adoption etc.)

Emergency backup care (Child/Adult/Pets)

Pet insurance and Pet Telehealth

Employee Assistance Program (EAP) with counseling sessions available 24/7

Free legal services that provide legal advice, document creation and estate planning

Employee bonus referral program

Student loan refinancing assistance

Employee perks and discounts program

RingCentral's Facilities team offers you the challenge of managing the day-to-day physical operations of a company experiencing meteoric growth. From space planning to food service to parking to safety, these critical roles keep a company that's growing 20%+ every year running smoothly and safely. You'll be on the team that configures the hybrid aspects of our workspaces. And you'll be supported by massive resources, while enjoying unmatched training and opportunities for personal and professional growth.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following to learn more about how we can assist you.

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