Technology Deployment Manager (Hardware Solutions & Technology Insights)
Chicago, IL, United States
Company Description: McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description: The US Hardware Solutions & Technology Insights team is dedicated to the integration, certification, and deployment of technology hardware in over 13,500 US restaurants!
The Deployment Technology Manager will be responsible to create and manage the processes and project plans for the Onsite Deployment team. Partnering with the Hardware Certification team, Suppliers, and the OTP Program, this individual, and their team, will be involved with any technology change that requires a physical touch within the restaurant.
This position will combine Project Management practices, process engineering skills and hardware installation best practices to create effective and efficient deployment process, implement them with Suppliers and/or the OTP Program, monitor their progress and support their execution. This individual will have the responsibility of supervising and motivating both internal, outsourced / contractor, and Supplier teams, enabling them to complete assigned tasks in a timely manner and to deliver high-end quality solutions.
The role reports to the Senior Manager Product Delivery for the Hardware Certification and Onsite Deployment team within the US Technology organization.
Accountabilities & Responsibilities:
Engage with the US PMO, Product Owners, other MHQ Departments, Field stakeholders, Suppliers/Vendors, the OTP Program and O/O’s to design, prepare, communicate and implement onsite deployment activities across multiple hardware platforms, including POS, Digital Menu Boards, Network/Infrastructure, Headset Systems, and Kiosks.
Align with US Technology and US Business teams on sequencing, priorities, and dependencies for solution deployments.
Ability to provide the overall vision and structure in addition to running the daily project activities such as schedule, risk and issue management, communications, etc.
Must have executive leadership presence, the ability to understand objectives, drive the team to Project completion and present project plans and timelines to partners and Leadership committees.
Collaborate and build strong relationships and alignment with deployment partners on solution bundle transition, training, documentation, and support matters to ensure rapid and repeatable deployment process.
Lead the in-restaurant technology standards including Installation Standards, and the technology included in the National Restaurant Building & Equipment Standards (NRBES).
Be responsible for the technology aspects of the New Construction and existing BAU (Business as Usual) deployment processes.
Forecast hardware needs and manage inventory levels with Suppliers/Vendors in support of onsite deployment plans.
Train and mentor direct reports and cultivate an environment where they can excel through reassurance and empowerment.
Provide regular informal feedback, as well as formal feedback for performance reviews, and coaching for positions under this role’s supervision.
Promote team empowerment by ensuring that each team member is fully engaged in the project with significant contributions/outcomes.
Qualifications: Bachelor’s Degree
Advanced experience with Microsoft Office Applications
Experience with tools such as Jira, Confluence, PowerBI and Tableau.
Superb communication, presentation and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language.
Ability to understand business challenges, drive process improvements and translate into solutions.
Diligent, with excellent analytical, technical, and problem-solving skills.
Creative problem solver able to look to the future beyond the way things have typically been done
Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
Demonstrable track record of deployment of solutions into a market
3+ years’ experience in project management
Ability to develop and manage project schedules, communicate deadlines, enforce project deadlines, and creatively solve issues.
Able to work with culturally diverse teams across levels in a global organization and in an extensively outsourced environment.
Strong collaborator management and prioritization skills - organized and meticulous.
Recognize and communicate areas of opportunity for product, process, and service improvements.
Preferred Qualifications
Experience building sophisticated, cross-functional, large scale, repeatable processes.
Deployment experience across a high-volume network of geographically dispersed sites.
Additional Information: McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
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