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KITH
Beverly Hills, CA, United States
ABOUT THE ROLE Location: Rodeo Drive Store Status: Seasonal Comp: $18.00/hr Position Summary: The Kith Customer Experience Associate operates as the customer's concierge throughout their in-store experience. They specialize in all areas of the store's operations to ensure they can provide best-in-class service to all customers and clients.
Job Source: KITHDr. Squatch
, CA, United States
Why We Exist and What We Do : At Dr. Squatch (www.drsquatch.com), we're raising the bar on men's personal care with our line of natural, high-performance products. We're on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and
Job Source: Dr. SquatchFIGS
Santa Monica, CA, United States
**Customer Experience Associate** at FIGS Santa Monica, CA FIGS is looking for a Customer Experience Associate to work directly with FIGS customers to ensure that they have a memorable and awesome experience. As part of the Customer Experience team, you will provide support to FIGS entire e-commerce customer base. The ideal candidate is someone who
Job Source: FIGSarketa
Los Angeles, CA, United States
[Full Time] Customer Experience Associate at arketa (United States) | BEAMSTART Jobs Customer Experience Associate arketa United States Date Posted 31 Oct, 2022 Work Location Los Angeles, CA, United States Salary Offered $35000 — $50000 yearly Job Type Full Time Experience Required No experience required Remote Work Yes Stock Options Yes Vaca
Job Source: arketaTruebill Inc.
, CA, United States
**Customer Experience Associate** at Truebill San Francisco, CA, Washington, D.C. Thank you for checking out our careers page and for your interest in working for Truebill! Truebill is dedicated to providing the best candidate experience possible. We will only reach out to you through official channels with a email. Please only apply to rol
Job Source: Truebill Inc.Conduent Business Services
Los Angeles, CA, United States
**Customer Experience Associate I** CAROUSEL_PARAGRAPH * Los Angeles, California * Call Center * 53444 ** Share Job** ** Job Description** **About Conduent** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our cl
Job Source: Conduent Business ServicesTD Bank Group
, CA, United States
We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. **Customer Experience Associate** 349467BR Retail Banking Customer Service Mission , BC February 16, 2022 **Company Overview** Tell us your story. Dont go unnoticed. Explain why youre a winning candidate. Think
Job Source: TD Bank GroupWolf & Shepherd
El Segundo, CA, United States
Position: Customer Experience Associate, CX2 Location: El Segundo, CA Reports to: Customer Experience Manager Who we are Wolf & Shepherd is a fast-growing lifestyle brand on a mission to debunk the myth that classically styled dress shoes cant have modern technology comforts. Wolf & Shepherd is searching for talent to contribute to the future de
Job Source: Wolf & Shepherd, CA, United States
About the Role:
The Customer Experience Associate will be an integral member of a highly cross-functionalteam at Dr. Squatch. They will be a key component in resolving day-to-day customer service issues, working directly with our outsourced vendor partners, and assisting on projects buildingimportant feedback loops communicated to the broader organization. These projects include awide array of customer experience enhancements from AI and tech enhancements to customerfeedback loops and product quality.
A successful CX Operations Associate will be analytical, tactical, and focused on positiveoutcomes for Dr. Squatch customers at both the micro and macro level. Although this role dealsprimarily with day-to-day CX challenges, there will be exposure to various aspects of thebusiness and you will have an opportunity to make an immediate impact communicating withvarious teams such as product, fulfillment, and marketing.
This role will report to the CX Manager. This is a full-time role with a hybrid work schedule based in Marina Del Rey, CA.
The anticipated base compensation range for this role will be $70,000 to $80,000. Compensation will be commensurate with the candidate's experience and local market rates.
While the criteria below are helpful to have, the ideal candidate can be anyone of any background; we encourage you to apply if you are willing to learn and have a customer-centric approach to business!
What You'll Do:
Escalate reoccurring issues to the appropriate internal departments, assisting in theirresolution and documentation in CX Team reports.
Tackle day-to-day escalations with our outsourced vendor customer service partner, collaborating cross-functionally on a solution as needed.
Collaborate regularly with our outsourced customer service vendor to ensure positiveoutcomes for our customer base and adherence to their KPIs.
Document processes by creating SOPs based on emerging procedures and ensuring older processes are up-to-date with cross-functional needs.
Focus on continuous improvement and revenue growth opportunities within CX throughideating on a variety of complex and engaging projects centered around customer experienceenhancements.
Gain expertise on products, product launches, and frequently asked questions around new orproposed product categories.
Assist in developing, evaluating and reporting on key performance metrics to seniorleadership.
Take ownership of support visibility efforts within the organization by being our vendor’sbiggest hype-person and accountability partner, recognizing and rewarding the team withinbudget.
What We’re Looking For:
Bachelor’s degree.
Experience in a high-volume customer service or support environment.
Strong empathy for customers and a passion for providing the best outcomes for both thebusiness and our customers.
Ability to work effectively with multiple stakeholders of different levels across an organization.
Analytical and able to work with large datasets to identify drivers, proactive remedies, andsuggest improvements to business processes based off of your analysis.
Has experience in a customer-facing role and developing customer communications.
Familiarity with eCommerce CX Metrics or equivalent business SLAs.
Someone who gets things done without perfect resources, is innovative, and works with a sense of urgency while staying organized.
Bonus Points If You Have:
Experience working with eCommerce and CRM platforms such as Shopify, Gorgias, Recharge, and so on.
Experience working in the consumer products industry.
Experience working in a supervisory role with large, structured teams of 30+ individuals or with high-traffic service teams.
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Email Alert for Customer Experience Associate jobs in , CA, United States
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