Senior Sales Manager

Houston, TX, United States

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Thompson Houston is now recruiting a Senior Sales Manager to join the hotel’s opening team. Set in a soaring 36-story skyscraper, Thompson Houston The Residences at the Allen is the city’s newest and most fashionable landmark. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location in verdant Buffalo Bayou Park centers the property as a veritable oasis within the city. Opening Early 2024, this luxury oasis boasts 172 luxury guestrooms, including 34 breathtaking suites, and a private collection of 100 residences. Unmatched amenities include a full-service spa, a well-equipped fitness center, several destination restaurants, a private heliport, an expansive one-acre pool deck, and over 20,000 square feet of flexible meeting and event spaces.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Discover your place to shine in our warm, respectful, and inclusive culture.

The Senior Sales Manager is a fully competent individual who has experience in the sales process and function of a hotel. The Senior Sales Manager is a career sales professional and a top producer within hotel sales who has demonstrated through performance a commitment and expertise in direct sales. The Senior Sales Manager also works as a team member with the sales and catering staff and is in close contact with the administrative assistant and other support staff. Solicits through direct sales and marketing contacts, the most complex accounts, which exhibit potential for business. The Senior Sales Manager understands how to yield business and generate total revenue based on market demands, pattern, seasonality, and value. This role may take on leadership functions and assist the Director of Sales and Marketing with projects. This role will report directly to the Director of Sales & Marketing.

The position’s anticipated start date is January 2024

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Responsibilities & Duties include:

Selling guest rooms, meeting space and other Hyatt services to customer groups, managing accounts, and conducting site inspections, solicits and generates business.

Preparing and presenting effective and detailed proposals, maintaining well organized documentation and reports, utilizes Hyatt systems and coordinates customer service requirements as appropriate.

Participate and may lead sales and event meetings and other staff meetings.

Organize and participate in client entertainment/FAM’s, special promotions, tours, site inspections, and tradeshows/conferences.

Assist in creating and implementing special promotions relating to direct sales segments.

Accurately prepares Requests for Proposals (Group and Transient) in a timely manner.

Maximize sales occupancy and rates in conjunction with hotel operations to increase profits.

Prospect new business using a wide variety of sales methods, including but not limited to phone calls, outside sales calls, attending tradeshow and conferences, and active participation within the industry to strengthen and expand customer base and brand awareness.

Maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing group and business transient room sales.

Generate and secure business through aggressive sales efforts that will include proactive solicitation of national and local corporate business from Hyatt’s National Account base.

Establish and build successful relationships that generate sales opportunities.

Effectively communicate client requirements, ensuring all information is accurate between client and hotel.

Ensures business is turned over accurately and in a timely manner to ensure high-level service delivery.

Analyze and conduct market research to fully understand competitive set, market conditions, and current trends to maximize revenue and hotel’s market position.

Negotiate, prepare and execute contracts that meet the hotel’s business plan objectives.

Assist Director of Sales & Marketing in the preparation and implementation of the sales and marketing plan, including the strategies and action plans covering assigned market segments to generate revenue for the hotel.

Assist Director of Sales & Marketing in the budgeting and forecasting process.

Problem solve and develop solutions to meet client’s important requirements/needs.

Maintain or exceed sales goals as assigned by DOSM.

Assist the DOSM on special projects as assigned.

Thompson team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications:

A true desire to satisfy the needs of others in a high demand, fast-paced environment-Must have refined and detailed verbal, written, and presentation skills-Must have a minimum of 3-5 years of hotel sales experience in a full-service hotel-Must be proficient in general computer knowledge-Knowledge of Envision Sales and other Hyatt systems is preferred-Must have selling, negotiating, business writing, and presentation skills training-Proven performance achieving assigned sales productivity goals-Upscale or luxury hotel experience is preferred-Bachelor’s degree in Hospitality or Business Management is preferred-Previous pre-opening hotel experience is preferred-Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line -Clear concise written and verbal communication skills in English -Must have excellent organizational and interpersonal skills, the ability to multitask and strong attention to detail -Ability to travel for tradeshows, conferences, and development

Primary Location: US-TX-Houston

Organization: Thompson Houston

Pay Basis: Yearly

Job Level: Full-time

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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