Director, Operations (Assistant General Manager)

Houston, TX, United States

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Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

Collaborative Creativity : We believe the act of creating together amplifies possibilities.

Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.

Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in.

Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on....

Job Description:

The Director of Operations oversees the front of house operations relating to admissions, guest services, retail, F&B, and venue. The Director of Operations will work closely with the General Manager, Finance and HR in the development of budgets and resource plans and have responsibility for meeting those performance and operational targets. This position works with the General Manager and others in the development and implementation of standard operating procedures and delivering an excellent guest and employee experience.

How you will do it...

Partnering with the General Manager and the Central Operations team, develop and ensure the consistent application of SOPs's for all areas of responsibility. Maintains and updates SOPs as appropriate. Partners will include the General Manager and Central Operations team

Manage day-to-day operations for all areas of responsibility. This includes required critical guest services, financial performance (per capita spending), ensuring staffing levels are maintained with the appropriate mix of full-time, part-time, and temporary employees.

Develop strategies and implementation plans to improve and standardize all aspects of the guest experience while partnering with other Meow Wolf teams on best practices across all sites.

Develop and implements strategies for seasonal and local market overlays that drive repeat visitation and attendance growth

Coaches, mentors, and develops all operations department managers to ensure proper training, consistency and exceptional guest service to build a deep and diverse talent pool

Partner with HR to ensure all staff in respective areas receive initial and recurrent training.

Partner Work with the General Manager and Security & Safety Manager to develop emergency preparedness procedures for guests and employees.

Partner with Operations Development in development of the accessibility and inclusivity programs

To be successful in this role...

Must have 10+ years in theme park, museum, attraction experience with at least 5 of those years as Manager and/or Operations Director position.

Need to have a college degree in Operations Management, Hospitality Management, or other related Business Operations or equivalent relevant experience.

Excellent Microsoft Office and Google Suite knowledge

Ability to work evenings, holidays and weekends as required.

It would be nice to have...

Embrace and exemplify Meow Wolf Culture

Be enthusiastic about work and creating a transcendental guest experience

Listen and communicate with compassion and positivity

Demonstrate flexibility and a receptiveness to change

Willing to work outside comfort zone to assist guests or fellow team members

Maintain professional courtesy and behavior at all times

Strategic thinker who can consider the bigger picture, including B-Corp status, in all decisions

Self starter that empowers, enables, and develops those around them

Be a "People Person" - friendly, understanding, compassionate, positive

Work environment & physical demands...

Must be able to walk and stand for prolonged periods of time.

Must be able to lift up to 40 pounds.

The employee will comply with company and OSHA standard workplace safety protocols.

Work Environment:

Warehouse, music venue, exhibit space with uneven ground, flashing lights, and special effects , bar/cafe, gift shop and office environment.

Work Schedule:

Variable depending on the business needs including some nights, weekends and holidays.

Supervisory Responsibility:

This position does require supervisory responsibility.

Travel:

Occasional travel is required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

You will get to know Meow Wolf by...

Exploring Meow Wolf Origins.

Attending Immersiversity.

Reviewing Meow Wolf's Employee Handbook.

Are you...

Highly organized with the ability to prioritize multiple tasks while demonstrating excellent time management?

Able to exhibit professional judgment and solution driven decisions?

Receptive to receiving direction and can perform well within a team environment?

Experienced in managing processes or projects and driving change through positive influence?

Adept at learning new software and web-based tools?

Forward thinking and creative in your approach to problem solving with the ability to identify process improvement opportunities?

Self-motivated, self-managing, adaptable to changing needs and taking on new tasks, and receptive to receiving direction?

Patient with yourself and with others, and able to work collaboratively and thoughtfully with fellow human beings?

Able to contribute to the overall happiness and health of the team and help keep the vibe alive?

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION : Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

Medical Insurance options: PPO & HSA

Dental & Vision Insurance

401k Retirement Plan

Company Paid Life Insurance Policy & Long-Term Disability Coverage

Voluntary Short-term Disability & Critical Illness Policies

Company Paid Employee Assistance Program

Paid Parental Leave for 12 weeks

Discount off Meow Wolf Gift Shop Merch

Admission to Meow Wolf attractions for employees and guests

Please visit www.meowwolf.com/careers for more information.

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