Network Technician

Washington

Job Description Job Description JCS Solutions LLC (JCS) is seeking a Network Technician to join our growing team supporting the Defense Information Systems Agency (DISA) Enterprise Managed Print Services (EMPS) project within the National Capital Region (NCR), primarily the Pentagon, Mark Center, and Springfield, VA. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. The EPMS program provides seamless cost-effective operational support for specific enterprise managed print services capability. If you are interested in a challenge and a great working environment, apply today!

Key Requirements: Provide Enterprise Managed Print Services (EMPS) Support to all facets of installation, operation, device upgrades (i.e., hard drive changes for Secret Internet Protocol Router Network [SIPRNet] to Non-classified Internet Protocol Router Network [NIPRNet] transition), software/firmware replacement and upgrades, decommissioning, logistics, monitoring, management, and restoral of devices.

Assist and support the end-user device configuration management portion of the network printer infrastructure, consisting of loading appropriate device drivers, adding, deleting, and modifying set-up to ensure operation of end-user devices.

Assist and submit port activations to provide connectivity to print devices. The Contractor shall monitor through provisioning and complete installation upon activation of ports.

Assist and support 100% inventory of all devices managed on the network.

Assist and support supporting all information in accordance with defined information security parameters and DOD/Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs).

Administer, monitor, and report the status of print queues and print capabilities of customers.

Identify, create, configure, and manage current network print queues as necessary to include setup and testing of all print devices to include printers, copiers, multifunctional devices and any other device requiring management through the print server infrastructure.

Assist and support testing of end-user network printer and ensure users in the vicinity of the device can print to the device.

Assist and support the monthly report on STIG compliance for all systems (i.e., password setting, simple network management protocol (SNMP) community strings, firmware updates, etc.).

Continue education/training in disciplines necessary to perform duties.

Position Requirements: Must be a U.S. Citizen.

Must have a fully adjudicated SECRET DoD Clearance.

Experience in Enterprise IT systems and understanding how the deployment of IT equipment fits into the broader IT infrastructure of the organization.

Possess a unique blend of technical expertise, project management skills, and domain knowledge to navigate the complexities of IT deployment projects effectively.

An Associate of Science (A.S.) or Bachelor of Science (B.S.) degree in Network Engineering, Systems Engineering, Information Technology, or related field (e.g., General Engineering, Computer Engineering, Electrical Engineering, Computer Science, Computer Forensics, Cyber Security, Software Engineering, Information Assurance, or Computer Security).

In lieu of a degree, at least two (2) years of network-related experience is required.

Basic knowledge of packet flow analysis, TCP/IP, and basic network services.

Familiar with a broad range of IT operations and have a desire to expand their overall knowledge of network infrastructure and components.

Minimum of 3-5 years of relevant experience.

Demonstrates a high level of understanding of print device theory.

Ability to troubleshoot complex, multi-functional print device hardware issues.

Capable of complex troubleshooting with print devices and associated network infrastructure (i.e. scan-to-email).

One or more Certifications from manufacturers’ service providers on multi-functional devices, i.e. HP, Canon, Xerox, etc. (Not restricted to just HP & Canon, but any manufacturer!) • Information Assurance Technical (IAT) Level II security certification must be completed if personnel will be used for desktop driver installation. (NOTE: This could include Security +, CySA+ , GICSP,GSEC,CND, and/or SSCP.

Experience with ServiceNow.

Advanced experience and skills using Microsoft Office Suite to include Word, Excel, and PowerPoint.

Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines with minimal direction at times.

Strong interpersonal & communication skills and ability to multi-task in a fast-paced environment. • Strong organizational, verbal, and written skills.

Desired Requirements: Mastery of Microsoft tools and applications.

Bachelor’s degree in a technical or related field.

Working knowledge of DISA and/or DoD

Top Secret/ SCI Clearance

Physical Requirements: Must be able to remain in a stationary position 50%

Must be able to lift/move 50 pounds (movement of inventory, setting up rooms, etc.)

About JCS Solutions LLC:

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. Our employees enjoy a work culture that promotes upskilling, innovation, and we've been certified as a Great Place to Work four years in a row!

JCS benefits include 401k retirement plans, paid time off, health insurance, dental insurance, vision insurance, life insurance, long term disability, short term disability, and opportunities for professional development.

It is JCS’ policy to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you require additional accommodation, please contact us at  [email protected]  or (703) 972-9115.

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