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Compliance Manager

Bothell, WA, United States

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

TITLE: Compliance Manager

REPORTS TO:

COO / EVP

LOCATION:

Bothell, WA

STATUS:

Full time, exempt

National Service Bureau

(NSB) is looking for a Compliance Manager to join the Team in our Bothell, WA office. NSB is a family owned, "People First" company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.

The Compliance Manager is responsible for working closely with the Quality Assurance team to drive a positive, productive culture and ensures QA Auditors meet or exceed their KPIs while staying within industry compliance standards. Also responsible for continuously developing direct reports to their fullest potential, ensuring they have the tools and knowledge necessary to successfully execute their work to their highest capability.

BENEFITS:

Paid Time Off

Paid Holidays

401(k) plan + employer matching contributions

Medical, Dental, Vision Insurance with employer contributions

Company provided EAP (Employee Assistance Program)

Monday to Friday schedule

JOB RESPONSIBILITIES

Promotes and nurtures a professional, positive, and productive company culture.

Formulates, implements, and reviews results of department strategies and updates as needed.

Participates in interviewing and hiring as needed

Documents, reviews, and updates department SOPs bi-annually.

Assists with Compliance audits & certifications

Ensures collection and subrogation letters are reviewed by legal annually.

Implements collection letter changes and reviews for accuracy.

Responsible for Collector regulatory compliance and ensures disciplinary action and coaching takes place as needed.

Verifies that call and file auditing is completed weekly.

Reports weekly call and file monitoring results to management.

Ensures any complaints are tracked, investigated and responded to in a timely manner.

Completes and submits license and related annual renewals in all applicable states.

Takes the lead on state audits / examinations.

Researches and participates in industry compliance training and education opportunities.

Monitors direct report's performance and attendance.

Develops, implements, and monitors training, improvement plans, benchmarks and disciplinary actions as needed.

Conducts weekly meetings and monthly 1:1's with QA Team.

Conducts annual performance reviews with direct reports.

Tracks, analyzes, and reports on personal and department KPIs and ensures they're met.

JOB REQUIREMENTS:

3 - 5 Years of relevant experience

Management/supervisory experience

Great attention to detail

High organization and efficiency skills

Keen analytical skills

Microsoft Office experience, including Excel

Ability to manage multiple priorities

Excellent communication skills

Integrity and empathy

Positive, team-oriented attitude

Compensation: $70,000.00 - $82,000.00 per year

National Service Bureau

GROW WITH US!

At National Service Bureau (NSB), our roots as a local family business have allowed us to grow organically into an agency with nationwide coverage. We bring a breadth of experience and a range of services to the recovery of delinquent accounts receivable and subrogation, with a core foundation of compliance and being in service to our clients.

NSB seeks out team members that demonstrate empathy, character, and integrity. We value accountability and team work. We are looking for new team members who share these values to grow their career with us. Whether you're new to this industry or an established professional seeking greater opportunity, if these values are important to you, apply today!

The key difference with NSB begins with valuing both our team and our clients. We take pride in having a great team of professionals than can meet our client's recovery needs with efficient and ethical service. Our Core Values include:

•Follow Through

•Be Engaged

•Think First

•Be Respectful

•Be Accountable

Company Website:

#J-18808-Ljbffr

Apply

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