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United Airlines
Chicago, IL, United States
Description Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we w
Job Source: United AirlinesUnited Airlines, Inc.
Chicago, IL, United States
Description Connecting People. Uniting the World. There's never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world - with millions of customers and tens of thousands of employees - we have a unique responsibility to uplift and provide opportunities in the places where we w
Job Source: United Airlines, Inc.United Airlines
Chicago
**Description** Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where w
Job Source: United AirlinesIntelliswift Software Inc
Chicago, IL, United States
Title - Senior Customer Success Manager Location - Remote Pay rate - $54.37 per hour on W2 Duration - 3 Months We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Customer Success needs to lead the post-sales customer experience, driving adoption and value for
Job Source: Intelliswift Software IncMoney Fit by DRS
Chicago, IL, United States
Sr. Customer Success Manager 6+ Months W2 Contract Chicago, IL or Remote, USA Benefits You’ll Love: NextDeavor offers health, vision and dental benefits for contract employees. You’ll be eligible to receive Paid Sick Leave (Amount varies per state). Own the opportunity to get your foot in the door at a well-established corporation, with the likeli
Job Source: Money Fit by DRSMoney Fit by DRS
Chicago, IL, United States
Who We Are Measured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of their advertising
Job Source: Money Fit by DRSUnited Airlines
Chicago
**Description** Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where w
Job Source: United AirlinesKemper Corporation
Chicago, IL, United States
Location(s) Chicago, Illinois, Jacksonville, Florida, P&C-Butterfield Road-Downers Grove-IL-AAC Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valu
Job Source: Kemper CorporationChicago, IL, United States
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others.
WHAT YOU WILL BE DOING Serve as the primary point of contact for customers after implementation.
Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value.
Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities.
Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.
Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies.
Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.
Plan education for customers on new features and releases.
Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
WHAT YOU BRING Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable.
Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions.
Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries.
Tenacious desire to see customers succeed and thrive.
Previous experience within a customer success role within a SaaS organization.
Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes.
Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective.
Experience in process improvement, decision-making, planning, analysis, and service excellence.
Available to travel up to 70%
Benefits Medical, Dental, Vision, Life Insurance
401K
Unlimited PTO
Sick Time
Holiday Parties
Daily Catered Lunches
Employee Recognition Programs
Team Socials
We are notacceptingapplications from candidates based in California, Colorado and Washington
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Email Alert for Sr. Customer Success Manager - IAM/IGA jobs in Chicago, IL, United States
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