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Piper Companies
Charlotte, NC, United States
Piper Companies is seeking a Customer Support Specialist to join a software company located in Charlotte, NC . This team is operates on a remote schedule. The manager is looking for someone who understands medical terminology. Responsibilities of the Customer Support Specialist Communicate clearly and effectively with clients, internal st
Job Source: Piper CompaniesApex Systems
Charlotte, NC, United States
Role: Support Specialist PR: $ 15-18/hr Loc: CLT - Onsite Job Responsibilities: Control IT assets in one or more areas and administer the acquisition, storage, distribution and disposal of assets is carried out. Produce and analyze registers and histories of authorized assets. Respond to requests for support by providing information to enable inc
Job Source: Apex SystemsInteliChart
Charlotte, NC, United States
About InteliChart: We are a healthcare software company with an industry-leading patient engagement platform. Our platform is used by EHR vendors, hospitals, health systems, and physician practices. Our sole focus is the patient. We were founded in 2010, and have offices in Charlotte, NC. For over a decade, InteliChart has been at the forefront of
Job Source: InteliChartInfovisa, Inc.
Charlotte, NC, United States
JOB DESCRIPTION Position Title: Product Support Specialist Location: Cornelius, NC Employment Type: Full-Time, Exempt Degree: 4-Year Degree Minimum Experience: 3 Years Position Summary: The primary role of this position is to provide first level support to Infovisa's clients. This support includes but is not limited to troubleshooting a vari
Job Source: Infovisa, Inc.ImagineSoftware
Charlotte, NC, United States
Job Details Job Location Remote - Charlotte, NC Position Type Full Time Salary Range $55,000.00 - $65,000.00 Salary/year Software Support Specialist How this Role Makes an Impact The Software Support Specialist role is an essential piece to our Imagine team, and we are looking for an analytical problem solver to join us! Our Software Support
Job Source: ImagineSoftwareCarrier
Charlotte, NC, United States
Country: United States of America Location: CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. W
Job Source: CarrierFigure
Charlotte, NC, United States
About Figure Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through t
Job Source: FigureBeacon Hill
Charlotte, NC, United States
Our client is looking for a Desktop Support Specialist to join their team! If interested, please apply with an updated resume, and a recruiter will reach out as soon as possible. Desktop/Tech Support II Location: Charlotte, NC (onsite) Shift: M-F 8-5 pm Duration: Long-term contract Requirements: Requires experience using ticketing systems and
Job Source: Beacon HillGastonia, NC, United States
Job Type
Full-time
Description
Pacor is currently seeking a Customer Support Specialist to support the sales effort as it relates to customer service and sales order processing. The Specialist interacts closely with internal personnel in sales, manufacturing, production planning and logistics to ensure quality customer service as well as interfacing directly with customer contacts.
ESSENTIAL DUTIES/RESPONSIBILITIES:
Sales Order Entry
Receive customer orders and review them for accuracy.
Pricing review and verification.
Process customer orders in ERP system.
Customer Service Confer with production; confirmation of ship date/acknowledgement to customer.
Act as a liaison between the shipping department and the customer.
Problem-solving customer-related issues along with the CS Manager.
First point of contact for current customers' inquiries and requests.
With the CS Manager, handles customer complaints and customer RMA requests.
Handle customer requests for expedites or order status.
Solicit customer feedback and lead internal improvement efforts as needed.
Liaises between engineering/estimating, procurement, and production teams to ensure timely delivery of customer orders.
Monitor customer orders throughout the production process to ensure on time delivery and accurate communication with customer.
review customer parts to obtain a general understanding of the design and production process required to complete the order to customer specifications.
Create shipping paperwork.
All other duties as assigned.
Requirements
PREFERRED QUALIFICATIONS:
EXPERIENCE: 5 or more years' experience in customer service/inside sales
Manufacturing or industrial industry experience
EDUCATION &/or CERTIFICATIONS: Associate degree in a business-related field or equivalent work experience.
PREFERRED SKILLS/QUALIFICATIONS: Must be detailed oriented
Working knowledge of Microsoft Word and Excel (required)
Salesforce experience
Strategic Thinking
Mathematical Aptitude
Experience with ERP software (Ex. Global Shop)
Must be punctual, responsible, dependable and reliable
Ability to effortlessly switch gears at a moment's notice
Strong time management skills with the ability to prioritize tasks in a high paced, dynamic environment.
Willingness to work as part of a team and assist co-workers when required
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary Description
$20-$23 per hour
Email Alert for Customer Support Specialist jobs in Gastonia, NC, United States
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