ServiceNow Business Analyst - Active Secret or Top Secret required
Herndon, VA, United States
Job Description:
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able To Obtain:
Top Secret/SCI
Suitability:
Public Trust/Other Required:
None
Job Family:
Systems Engineering
Skills:
Job Qualifications:
Atlassian JIRA, Information Technology Infrastructure Library (ITIL), ITSM, Microsoft SharePoint, Scaled Agile Framework (SAFe)
Certifications:
Experience:
8 + years of related experience
US Citizenship Required:
No
Job Description:
GDIT is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats. GDIT is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
Responsibilities:
HOW A SERVICENOW BUSINESS ANALYST WILL MAKE AN IMPACT
Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
Be a key member of an overall engagement team focused on delivering customer outcomes
Lead customer design workshops
Guiding customers in defining and refining business requirement for functional aspects of the solution
Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
Contribute towards continuous improvement of leading practices
Growing and mentoring other members of ServiceNow and the partner ecosystem
Required Skills:
HOW YOU WILL SUCCED
Must be a US Citizen
Must be able to obtain DHS suitability prior to starting employment
Must be able to obtain a TS/SCI Clearance
8+ years of directly relevant experience
2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
Excellent communication and presentation skills
Experience in analyzing and recommending ITSM strategies based on business priorities
Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
Strong documentation and technical writing experience.
Desired Skills:
Experience with Scaled Agile Framework (SAFe) knowledge and experience
Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align
Required Education:
6 years of experience with Bachelor’s degree in Systems Engineering, Computer Science, Information Systems or related technical field. Professional experience may be substituted for college degree
Desired Certifications:
DoD 8570.1-M Compliance at IAT Level I (e.g., Certified Information Systems Security Professional (CISSP)) certification required.
Agile software development methodology certification (e.g. SCRUM Master) desired.
Certified Systems Engineering Professional (CSEP) certification desired.
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Hybrid
Work Location:
USA VA Herndon
Additional Work Locations:
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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