ServiceNow Solutions Architect

Raritan, NJ, United States

Job Title: Service now Architect/ Technical Product Owner

Location: Raritan, NJ Hybird (onsite for 3 days a week)

Duration: Contract

Job Description:

This role will lead the Client Service Management Transformation Products. Leading the delivery and support of the ServiceNow Platform, supporting key capabilities which enable the HR, Procurement and Finance global services with focus on the Employee Experience. You will lead the daily execution and delivery from start to completion - including deadlines, achievements, communication, and processes and keep deployments on track. As a solutions architect, your key focus will be designing and delivering technology solutions to the business, working closely with business and technology partners to prioritize critical implementation dates. You will be the technical lead focusing on development technical and product owner relationships, driving an agile delivery team, and develop/maintain product roadmaps. You should have good technical team leadership qualities and experience, as well as excellent business partnering, and interpersonal skills. As a Technical Product Owner (TPO), you will take end-to-end ownership of the ServiceNow SMT (Service Management Transformation) products and initiatives and collaborate with and influences a broad range of multi-disciplinary teams such as Software Developers, Business SMEs, QA, Testers, and Analysts.

If you have previous experience in product and software development, implementation of ServiceNow enterprise platform, software integrations, naturally curious, have a drive for technology, comfortable with ambiguity, leading complex relationships, and influencing other senior peers in other groups, bringing an excellent consulting and long-term planning insights, and are passionate about improving our employee's lives, we encourage you to apply today!

Qualifications Required : Bachelor's degree

Minimum of 5+ years of experience with ServiceNow Platform and Products, including prior HR Service Delivery (HRSD) and/or Source-to-pay implementation experience.

At least one ServiceNow Certification (CSA, CIS-HR, etc)

Proven track record in leading and owning technology investments and products, defining and measuring product outcomes and metrics.

Strong proponent of change, advocating for improvements within and across the organization.

Experience with end-to-end design of customer needs, roadmap creation, and execution of data-connected products following design thinking and user experimentation principles.

Developed leadership capabilities, negotiation skills, and attention to detail.

Strong relationship skills, effective communication, excellent written, verbal, and presentation skills, with the ability to convey complex technical ideas to diverse audiences.

Responsibilities: Technical Guidance and Collaboration:

Utilize in-depth knowledge of the ServiceNow platform, particularly in HRSD, S2P and Employee Center modules, to guide development teams.

Design, architect, and implement scalable, robust, and secure solutions on the ServiceNow platform to meet the organization's business requirements and align with ServiceNow best practices.

Design and implement integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and interoperability.

Collaborate closely with developers, administrators, and SI partners to implement and configure solutions.

Lead strategy, backlog prioritization, and configuration efforts alongside the IT delivery team.

Product Ownership and Backlog Management:

Take ownership of the ServiceNow HRSD and Procurement Operations (S2P) products backlogs within the SMT (Service Management Transformation) Program.

Prioritize features and define user stories in alignment with HR service delivery and S2P Procurement Operations strategies.

Collaborate with Global Services (Client), HR, IT, and Procurement stakeholders to gather requirements and feedback.

Act as the "voice of the customer" within the squad to ensure the team "builds the right thing."

Agile Implementation: Implement agile principles and practices in product development.

Conduct sprint planning, backlog refinement, and sprint review events.

Supervise progress of product development and drive continuous improvement within the team.

Stakeholder Management and Communication: Conduct product demos and Proof of Concepts (POCs) to showcase solutions.

Maintain strong focus on user experience within ServiceNow solutions.

Work closely with UX/UI designers to enhance usability and effectiveness.

Communicate technical concepts to both technical and non-technical stakeholders

Leadership and Collaboration: Act as primary trusted delivery advisor to technology leaders.

Collaborate across multiple global/regional teams and JJT groups.

Partner with external organizations and vendors to influence enhancements and functionality.

Measurement and Reporting:

Utilize data analytics and KPIs to make informed decisions about HRSD features.

Implement metrics tracking and reporting to measure success and impact.

Apply value realization for new technology solutions and ensure alignment with product vision and roadmap.

External Partnerships and Vendor Management:

Handle vendor relationships to influence product features.

Collaborate with external partners to influence direction of enhancements.

Platform Strategy and Design: Develop business-centric, technical platform strategy to drive measurable business value.

Influence platform-first and Out-of-the-Box design strategy.

Help with transitioning from Program to Product once the initial solution implementation is completed.

Preferred : Minimum 2 years of experience in creating, implementing, and leading technical products and capacity-based development teams in a fast-paced Agile environment.

Proficiency in using agile project management tools such as JIRA and Confluence.

Experience working in a global environment

Knowledge with ServiceNow data integrations including REST APIs, Spokes and Integration Hub.

Knowledge with Genesys Cloud and ServiceNow Integrations.

Experience with Employee Service Center and portal solutions.

Knowledge with SN Advanced Work Assignment and Workforce Optimization products.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.