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Aston Carter
Enfield, CT, United States
The Customer Support Specialist will be responsible for handling a variety of customer inquiries. This role will requiring being on the phone 95% of the time, taking up to 90 calls a day, mainly inbound. They will need to follow up on customer inquiries if necessary. Both commercial and residential customers are calling in with various questions ab
Job Source: Aston CarterAston Carter
Enfield, CT, United States
Aston Carter Customer Support Specialist Enfield , Connecticut Apply Now The Customer Support Specialist will be responsible for handling a variety of customer inquiries. This role will requiring being on the phone 95% of the time, taking up to 90 calls a day, mainly inbound. They will need to follow up on customer inquiries if necess
Job Source: Aston CarterNorthampton Business Directory
Northampton, MA, United States
Business Support Administrator Location: Northamptonshire Hours of work: 40 Contract Type: Permanent As the Business Support Administrator with our client, your role will involve engaging with all levels of our integrated work streams to drive results within a dynamic and fast-changing environment. With your drive, tenacity, and forward-focuse
Job Source: Northampton Business DirectoryBAPS Auto Paints & Supply
Springfield, MA, United States
BAPS is now hiring a full-time customer support specialist in our Springfield, MA location. BAPS is an automotive paint and supply retailer that has been around for over 40 years, proudly serving our automotive industry, from big dealerships to your local family-owned auto repair shops. We take great pride in providing the best customer service to
Job Source: BAPS Auto Paints & SupplyBapspaint
Springfield, MA, United States
Description BAPS is now hiring a full-time customer support specialist in our Springfield, MA location. BAPS is an automotive paint and supply retailer that has been around for over 40 years, proudly serving our automotive industry, from big dealerships to your local family-owned auto repair shops. We take great pride in providing the best customer
Job Source: BapspaintSouth Middlesex Opportu
Easthampton
Job Description Job Description SUMMARY Working as part of the regional team, provide brief assessment, information and referral opportunities to assigned residents who need short-term or limited supportive services to maintain their housing placement and enhance self-sufficiency. Provide case management services to assigned clients residing in
Job Source: South Middlesex OpportuNorthampton Business Directory
Northampton, MA, United States
Could you be the Customer Account Manager driving sales growth in a brilliant Manufacturing business? Are you confident in working with external customers and internal teams in an internal engineering sales or internal technical sales role? Are you well organised and proactive in progressing customer requirements from initial costing through manufa
Job Source: Northampton Business DirectoryPenn Foster
Springfield, MA, United States
Company Description About A Place for Mom We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senio
Job Source: Penn FosterSpringfield, MA, United States
Brief Description
Job Summary: Plans and directs all aspects of the organizations Customer Support Center policies, objectives and initiatives. This individual is a strategic manager working with other managers throughout the system. Responsible for operations, client services, developing new support offerings and growing existing business.
Essential Functions
Leads a well-defined support unit, providing timely and effective support to staff, customers and business partners in accordance with service level agreements.
Analyzes current workloads identifying areas of organization weakness and implementing changes to processes to increase efficiency and quality of customer service.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Manages and develops staff with a focus on retention and growth that enables and recognizes excellence.
Manages the training, development, and support of staff through team meetings and individual discussions with each staff member to assess job satisfaction, goal achievement and current or potential issues or roadblocks.
Additional Functions
Works with customers, other Farm Credit employees, vendors, and outside parties.
Maintains knowledge of customer service and call center metrics that drive an environment of continuous improvement.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
QUALIFICATIONS:
Bachelor’s degree in Management Information Systems, Business Administration or related field, or equivalent experience with a minimum of seven years’ high-level call/customer service center leadership experience, preferably in the financial services industry.
Proven ability to enhance employee engagement in fast-paced environment, effectively supervise and develop staff.
Professional Help Desk Manager certification or equivalent experience.
ITIL certification preferred.
Strong organizational skills, keen attention to detail, accuracy, capacity to perform multiple tasks simultaneously in a fast-paced atmosphere, ability to prioritize tasks.
WORK ENVIRONMENT: Typical noise levels for an open, cubicle-styled environment.
PHYSICAL DEMANDS : This position requires periods of standing, walking, and the use of computer equipment. Additional physical demands include, but may not be limited to, talking or hearing, push/pull, stooping, kneeling, reaching w/hands and arms, and lifting at least 10 pounds.
WORK AUTHORIZATION: Authorization to work in the United States is required.
REASONABLE ACCOMODATION : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Summary
For over 25 years, Farm Credit Financial Partners, Inc. (FPI) has provided technology products and services to the Farm Credit System. We care deeply about the agricultural credit associations (ACAs) we serve through our mission of delivering trusted technology solutions to help American agriculture thrive. As a customer-owned service organization, we support ACAs from Maine to California with over 62,000 customer-members and over $40 billion in loan volume. Everyone here contributes to the success of our customers, and to the vibrant culture that makes FPI a great place to work. Throughout the year, you will find us having fun and jamming out to FPI’s band, coming together to support local charities, and celebrating our wins together.
We offer a robust benefits package that includes competitive earnings, hybrid and remote work options, tuition reimbursement, generous 401(k) matching, and development opportunities through company-sponsored trainings and certifications.
Come grow with us: financialpartners.com.
Farm Credit Financial Partners, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, national origin, sex or gender, religion, pregnancy, marital status, status as a veteran, sexual orientation, gender identity, disability, or any other characteristic protected by law. EEO / AA / Minorities / Female / Disabilities / Veterans
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Customer Support Manager jobs in Springfield, MA, United States
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