Customer Care Coordinator

Midland, TX, United States

Job Title

Customer Care Coordinator

Job Description Summary

Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects/work requests ensuring consistency with company and customer goals as well as being able to manage project(s) in a predetermined amount of time and budget. Accountable for project/work request results

Job Description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Develops project scope, goals, deliverables, resources, budget and timing.

2. Schedules work orders and monitors until completion.

3. Clearly communicates expectations to vendors.

4. Communicates with customer(s) on project and project results.

5. Negotiates prices with vendors.

6. Act as a mediator between customers and vendors.

7. Resolves any issues and solves problems throughout project life cycle.

8. Effectively manages project scope by ensuring any changes to scope are documented and approved.

9. Tracks and reports on project throughout time span of project(s).

10. Oversees assigned work requests to ensure they remain on track by working with Project Support Specialists and others.

11. Ensures information for billing is correct.

12. Develops tools and best practices for execution and project management on project(s).

13. Archives any and all project(s) document(s) and photos.

NON ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Sources new vendors as needed.

2. Manages daily reports on open work orders, PMFU items, and billing.

3. Performs other duties as assigned.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential function and assigned duty satisfactorily. The requirements listed below are representative of the knowledge, skills, competency, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or general education degree (GED) required, some college preferred.

2. Preference of 2 years previous experience as a project manager or managing multiple projects.

3. Outstanding customer service skills required.

4. Must have basic understanding of facilities repairs, including plumbing, electrical, and HVAC.

5. Ability to operate general office equipment such as computer, copier, fax machine, scanner, projector, and multi-line telephone system.

6. Must possess excellent time management skills and be adaptable to change.

7. Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.

8. Ability to communicate in one-on-one situations with management and co-workers; listen to others without interrupting and get clarification when needed.

9. Strong attention to detail and focus on quality and accuracy.

10. Exhibits dependability, including following instructions; responding to direction; and taking responsibility for own actions.

11. Ability to take initiative, including asking for and offering help when needed; performs work independently without being prompted.

12. Ability to prioritize and plan work activities; use time efficiently; and work within deadlines.

Work Environment: The work characteristics described throughout this job description are representative of those an employee will encounter while performing the essential functions of this job. The work environment is usually well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level in the work environment is usually quiet. There is generally no exposure to danger. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by management.

"Cushman & Wakefield is always looking for great talent to join our team. We are currently building our talent pipeline for future business wins. Please view and apply if you are interested in learning more about this potential opportunity and any others we expect to have open shortly."

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.