Patient Services Specialist
Dallas, TX, United States
Full time; Cooper Clinic. The Patient Services Specialist plays an essential role in our patient experience. The Patient Services Specialist greets our patients and initiates the check-in process to ensure the patients receive the correct clinical procedures during their visit.
Patient Services Specialist Schedule: M-F, 6:30 a.m. - 3:00 p.m. with a 30 minute lunch. Occasional overtime as needed for patient care.
Patient Services Specialist Essential Duties and Responsibilities
Proactively keep patients informed throughout the day.
Consistently provide superior internal and external customer service.
Answer telephone in a timely and polite manner.
Communicate with customers in a courteous, professional and cooperative manner.
Obtain current patient information from established and new patients.
Accurately enter/update patient information in practice management system.
Assist patients with completion of paperwork when necessary.
Maintain proper personnel conduct and confidentiality of patient, staff and physician information.
Maintain schedule balance to facilitate optimal patient flow.
Requirements
The ideal Patient Services Specialist Candidate will possess
Bachelor's degree preferred
Medical office experience a plus
Previous in-person customer service experience required
Professional appearance and demeanor
High level of initiative and integrity
Strong communication skills and the ability to work in a high-paced environment
Thorough knowledge of medical office operations
Basic knowledge of medical terminology
Must have exceptional multi-tasking abilities and time management skills
Knowledge of Microsoft applications
Ability to work effectively and consistently with limited direct supervision
Knowledge of HIPAA and OSHA policies and procedures
Special ability to communicate well with staff, physicians and general public
Dependable
Must be able to work with a flexible work schedule
What we provide:
A culture focused on improving the quality and quantity of peoples lives
Competitive pay
Complimentary Cooper Fitness Membership for you and your spouse
401(k) matching
Health benefits
Holidays - including your birthday!
Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives
Quarterly reimbursements available toward the purchase of athletic wear and supplies
Not a fit? We have many other opportunities available. Please see the careers page on our website at www.CooperAerobics.com
to find your next career!
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