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Patient Services Specialist

Dallas, TX, United States

Full time; Cooper Clinic. The Patient Services Specialist plays an essential role in our patient experience. The Patient Services Specialist greets our patients and initiates the check-in process to ensure the patients receive the correct clinical procedures during their visit.

Patient Services Specialist Schedule: M-F, 6:30 a.m. - 3:00 p.m. with a 30 minute lunch. Occasional overtime as needed for patient care.

Patient Services Specialist Essential Duties and Responsibilities

Proactively keep patients informed throughout the day.

Consistently provide superior internal and external customer service.

Answer telephone in a timely and polite manner.

Communicate with customers in a courteous, professional and cooperative manner.

Obtain current patient information from established and new patients.

Accurately enter/update patient information in practice management system.

Assist patients with completion of paperwork when necessary.

Maintain proper personnel conduct and confidentiality of patient, staff and physician information.

Maintain schedule balance to facilitate optimal patient flow.

Requirements

The ideal Patient Services Specialist Candidate will possess

Bachelor's degree preferred

Medical office experience a plus

Previous in-person customer service experience required

Professional appearance and demeanor

High level of initiative and integrity

Strong communication skills and the ability to work in a high-paced environment

Thorough knowledge of medical office operations

Basic knowledge of medical terminology

Must have exceptional multi-tasking abilities and time management skills

Knowledge of Microsoft applications

Ability to work effectively and consistently with limited direct supervision

Knowledge of HIPAA and OSHA policies and procedures

Special ability to communicate well with staff, physicians and general public

Dependable

Must be able to work with a flexible work schedule

What we provide:

A culture focused on improving the quality and quantity of peoples lives

Competitive pay

Complimentary Cooper Fitness Membership for you and your spouse

401(k) matching

Health benefits

Holidays - including your birthday!

Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!

Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives

Quarterly reimbursements available toward the purchase of athletic wear and supplies

Not a fit? We have many other opportunities available. Please see the careers page on our website at www.CooperAerobics.com

to find your next career!

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Patient Services Specialist jobs in Dallas, TX, United States

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