Sr. UX Researcher

Coppell, TX, United States

Blue Yonder is looking for talented people to join our Design Team focusing on Research, Insights and Strategy. Our mission is to understand enterprise users and deliver smart, productive, and satisfying Supply Chain experiences.

As a Sr. UX Researcher at Blue Yonder, you will play a pivotal role in capturing the needs and aspirations of our customers and end-users. This position is ideal for someone who is deeply passionate about using research methods to find the right design/experience problems for the team to solve and to help inform the solution. This is an exciting opportunity to be part of a growing team that will help shape Blue Yonder's product strategy and the future state of our user experience.

This role will cover all aspects of UX research--from planning and scoping research activities and conducting research using a variety of research methods to generating and communicating analysis of the insights, making them actionable for designers, developers, and product teams. You will work strategically across the solution development lifecycle, identifying and prioritizing opportunities for insights to resolve conflict among stakeholders, validate and inform design decisions, and help optimize and differentiate the experience for our customers and end-users.

Key Responsibilities:

Conduct user research applying established qualitative and quantitative research methods and best practices to understand user behaviors, needs, and motivations.

Analyze competitors UI/UX to benchmark and identify gaps between current product offerings and user aspirations combined with the demands of a changing technology landscape.

Present and visualize research with documentation

Analyze research outcomes and articulate recommendations for design, engineering, product teams, and others, as appropriate

Investigate and report industry and technology trends to inform the future state of our UI/UX

Cultivate an understanding of supply chain processes, our solutions, and best practices in enterprise software design and iterate our research methodologies against these learning

Help create self-service tools and research education documentation to scale UX research best practices across the organization

Minimum Qualifications: B.S. in Computer Interaction, Human Factors Engineering, Information Science, User Experience Design, or a related field

5+ years of experience, in applied research, with a preference for experience in design or product research

Theoretical and practical knowledge of qualitative and quantitative methodologies, including a demonstrated understanding of the strengths, tradeoffs, and application of different methods (e.g., interviewing, ethnography, surveys, co-design, concept-testing, etc.) across the product cycle.

An understanding of user-centered design processes and research methods and their application for identifying and solving problems

Ability to analyze, visualize and present research results with detailed documentation

Ability to apply design thinking in data gathering and analysis/synthesis activities.

Knowledge in distilling research insights into actionable narratives through creative and compelling frameworks and using engaging storytelling with cross-functional partners to drive impact.

Experience and a proven ability to think creatively and strategically.

Clear, concise, and transparent communication style

Action-oriented, diligent, and flexible

Time management skills, attention to detail, and ability to think and act strategically and proactively

Passion about discovering great insights to define opportunity/innovation spaces.

Preferred qualifications: Experience using one or more of the following relevant research tools, such as Dovetail, Usertesting.com, Dscout, UserZoom, Morae, Qualtrics, R, SPSS, or similar

Experience with data analytics, telemetry, and user-analytics tools

Experience in designing enterprise software solutions in supply chain industry or related industry

Understanding of client management and project management.

The salary range for this position $114,000 - $140,000

*This role is on-site in our Dallas office

*LI-HH1

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: Comprehensive Medical, Dental and Vision

401K with Matching

Flexible Time Off

Corporate Fitness Program

Wellbeing Days

A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.