Patient Care Director, Med/Surge, ICU

Dorchester, MA, United States

Patient Care Director, Med/Surge, ICUClick Here to Apply OnlineJob DescriptionLocation: Carney HospitalPosted Date: 12/7/2023Job Type: Full TimeDepartment: 0401.40000 CARN Nursing AdministrationAbout Steward Health CareNearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.Steward is among the nation's largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.TITLE: Patient Care Director -Med/Surge, ICUJOB CODE:DEPARTMENT: NursingFLSA STATUS:REPORTS TO: COO/CNO DATE: POSITION SUMMARY:The Patient Care Director is a key management/leadership position within the hospital and operationalizes the core values of the hospital by promoting patient centered care. Responsible for management functions of planning, organizing, staffing, budgeting, and directing surgical services in order to ensure that quality patient care is provided in accordance with the hospital's mission and objectives. KEY RESPONSIBILITIES: Effective CommunicationMake oral presentation to diverse audiences on nursing, healthcare and organizational issuesProduce cogent and persuasive written materials to address nursing, healthcare and organizational issues appropriate to the audienceResolve and manage conflictRelationship ManagementBuild trusting, collaborative relationships with staff, peers, other discipline and ancillary services, physicians, vendors, community leaders, legislators, nursing and other educational programs Deliver 'bad news' in such a way is to maintain creditabilityFollow through on promises and concernsProvide service recovery to dissatisfied customersCare about people as individuals and demonstrate empathy and concern while ensuring that organizational goals and objectives are metAccomplish objectives through persuasion collaborate successes and accomplishments and communicate a shared visionAssort views in non-threatening, non-judgmental waysCreate and communicate a shared visionReward appropriate behaviors and confront and manage inappropriate behaviorsDevelop, communicate and monitor behavior expectationsDiversityCreate an environment which recognizes and values difference in staff, physicians, patients and communitiesAssess current environment and establish indicators of progress toward cultural competencyDefine diversity in terms of gender, race, religion, ethnicity, sexual orientation, age, etc.Analyze population date to identify cultural clustersDefine cultural competency and promote principles throughout the organizationConfront inappropriate behaviors and attitudes toward diverse groupsDevelop processes to incorporate cultural beliefs into careShared Decision-MakingEngage staff and others in decision-makingPromote decisions that are patient centeredProvided an environment conductive to opinion-sharingCommunity Involvement Represent the organization to non-health care constituents within the communityProvide consultation to community and business leaders regarding nursing and healthcareBe an effective board member of community and/or professional organizationsMedical/Staff RelationshipsBuild credibility with physicians as a champion for patient care, quality and nursing professionalismConfront and address inappropriate behavior towards patient and staffRepresents nursing at medical executive committee and other medical staff committeesCollaborate with medical staff leaders in determining needed patient care servicesCollaborate with physicians to develop patient care protocols, policies and proceduresCollaborate with physicians to determine patient care equipment and facility needsUtilize medical/staff mechanisms to address physician clinical performance issuesFacilitate disputes involving physicians and nurses or other disciplinesAcademic RelationshipsDetermine current and future supply and demand for nursing careIdentify educational needs of existing and potential nursing staffCollaborate with nursing programs to provide required resourcesCollaborate with nursing programs in evaluation quality of graduating clinicians and develop mechanisms to enhance this qualityServe on academic advisory councilsCollaborate with nursing faculty in nursing research and incorporate nursing research into practice Clinical Practice KnowledgeMaintain knowledge of current nursing practice and the roles and functions of patient care team membersArticulate patient care standards as published by the Joint Commission, CMS, and professional nursing literatureUnderstand, articulate and ensure compliance with the State Nurse Practice Act, State Board of Nursing regulations, regulatory agency standards and policies of the organizationEnsure that written organization clinical policies and procedures are reviewed and updated in accordance with evidence-based practicesRole model lifelong learning, including clinical subjects such as disease processes, pharmaceuticals and clinical technology Delivery Models/Work DesignMaintain current knowledge of patient care delivery systems and innovationsArticulate various delivery systems and patient care models and the advantages/disadvantages of eachServe as change agent when patient care work/workflow is redesignedDetermine when new delivery models are appropriate and then envision and develop them Health Care EconomicsArticulate federal and state payment systems and regulations, as well as private insurance issues which affect organization's financesUnderstand and articulate individual organization's payor mix, CMI and benchmark database Health Care PolicyArticulate federal and state laws and regulations that affect the provision of patient care, e.g., tort reform, malpractice/negligence, reimbursement Participate in the legislative process concerning health care through membership in professional organization and personal contact with public officialsEducate patient care team members on the legislative and regulatory process and methods for influencing bothInterpret impact of state and federal legislation on nursing and health care organizationsGovernanceArticulate the role of governing body of the organization in the following areas: Fiduciary responsibilities, credentialing, and performance managementRepresent patient care issues to the governing bodyParticipate in strategic planning and quality initiatives with the governing body Interact with and educate the organization's board members regarding healthcare and the value of nursing careRepresent nursing at the organization's board meetingsEvidence-Based Practice/Outcome MeasurementInterpret information from researchUtilize research finding for the establishment of standards, practice and patient care models in the organizationDisseminate research findings to patient care team membersParticipate in studies that provide outcome measurements Allocate nursing resources based on measurement of patient acuity/care neededPatient SafetySupport the development and implementation of an organization-wide patient safety program Design safe clinical systems, processes, policies and proceduresMonitor clinical activities to identity both expected and unexpected risksSupport a non-punitive reporting environment and a reward system for reporting unsafe practicesSupport safety surveys, responding and acting on safety recommendationsEnsure staff is clinically competent and trained on their role in patient safetyArticulate and take action to support the Joint Commission National patient Safety GoalsUtilization/Case ManagementArticulate organization decision making for the criteria model adopted by the organizationCommunicate key points of the model to a variety of audiences (nursing, financial, medical staff)Involve physicians in ongoing utilization management practicesDesign continuum of care options for managing patient throughout (long term care units, urgent care contents, admission/discharge units, etc.)Quality Improvement/MetricsArticulate the organization's QI program and goalsDetermine patient care quality improvement goals and objectivesDefine metrics as related to process improvementExplain and utilize metrics as a unit of measure for any processArticulate the link between metrics and goalsArticulate the link between organization metrics and national quality initiatives/metricsTarget outcomes that are evidence-based(comparison data benchmarking)Define quality metrics by: identifying the problem/process, measuring success at improving specific areas of patient care, analyzing the root causes or variation from quality standards, improving the process with the evidence and controlling solutions and sustaining successRisk ManagementIdentify areas of risk/liability Ensure staff is educated on risk management and compliance issuesDevelop systems which encourage/require prompt reporting of potential liability by staff at all levelsEnvision and take action to correct identified areas of potential liabilityFoundational Thinking SkillsAddress ideas, beliefs or viewpoint that should be given serious considerationRecognize one's own method of decision making and the role of beliefs, values and inferencesCritically analyze organizational issue after a review of evidenceMaintain curiosity and an organizer to explore new knowledge and ideasPromote nursing leadership as both a science and an artDemonstrate reflective leadership and an understanding that all leadership begins from withinProvides visionary thinking on uses that impact the health care organizationPersonal Journey Disciplines Value and act on feedback that is provided about one's own strengths and weaknessesDemonstrate the value of lifelong learning through one's own exampleLearn from setbacks and failures as well as successesAssess one's personal, professional and career goals and undertake career planningSeek mentorship from respected colleaguesSystem ThinkingPromote system thinking as a value in the nursing organizationConsider the impact of nursing decisions on the health care organization as a wholeProvide leadership in building loyalty and commitment throughout the organization Synthesize and integrate divergent viewpoints for the good of the organizationSuccession PlanningPromote nursing management as a desirable specialty Conduct periodic organizational assessments to identify succession planning issues and establish action plansServes as a professional role model and mentor to future nursing leadersEstablish mechanisms that provide for early identification and mentoring of staff with leadership potentialDevelop a succession plan for one's own positionChange ManagementUtilize change theory to plan for the implementation of organizational changesServe as a change agent, assisting others in understanding the importance, necessity, impact and process of changeSupport staff during times of difficult transitionsRecognize one's own reaction to change and strive to remain open to new ideas and appraohesAdapt leadership style to situational needsPersonal and Professional AccountabilityCreate an environment that facilitate the team to initiate actions that produce resultsHold self and others accountable for actions and outcomesCreate an environment in which others are setting expectations and holding each other accountable Answer for the results of one's own behaviors and actionsCareer PlanningDevelop own career plan and measure progress according to the planCoach others in developing their own career plansCreate an environment in which professional and personal growth is an expectation EthicsArticulate the application of ethical principle to operationsIntegrate high ethical standards and core values into everyday work activitiesCreate an environment that has a reputation for high ethical standardsEvidence-Based Clinical and Management PracticeAdvocate use of documented best practicesTeach and monitor others to routinely utilize evidence-based data and researchAdvocacyRole model the perspective that patient care is the core of the organization's workAssure that the clinical perspective is included in organizational decisionsEnsure that nurse are actively involved in decisions that affect their practiceActive Membership in Professional OrganizationsParticipate in at least one professional organizationSupport and encourage others to participate in a professional organizationFinancial ManagementArticulate business models for health care organizations and fundamental concepts of economicsDescribe general accounting principles and define basic accounting termsAnalyze financial statementManage financial resources by developing business plansEstablish procedures to assure accurate charging mechanismsEducate patient care team members on financial implications of patient care decisionsHuman Resource ManagementParticipate in workforce planning and employment decisionsChampion a diverse workforceUse corrective discipline to mitigate workplace behavior problemsInterpret and evaluate employee satisfaction/quality of work surveysCreate opportunities for employees to be involved in decision-makingReward and recognize exemplary performanceFormulate programs to enhance work-life balance Interpret legal and regulatory guidelinesManage collective bargaining environments or implement programs to avoid the needIdentify and eliminate sexual harassment, workplace violence, and verbal and physical abuseImplement ergonomically sound work environments to prevent work injury and fatigueDevelop and implement bioterrorism, biohazard and disaster readiness plansIdentify clinical and leadership skills necessary for performing job-related tasksSelect top talent matching organizational needs with appropriate skill sets (assess job candidate skill sets)Manage performance through rewards, recognition, counseling and disciplinary actionProvide mentorship and career counseling to aspiring clinicians and leaders so they may develop required skill sets (succession planning)Identify future skill sets needed to remain competitiveAnalyze market data in relations to supply, demand and manage resources to ensure appropriate compensationDevelop and implement recruitment and retention strategiesStrategic ManagementAnalyze the situation and identify strategic directionConduct SWOT and gap analysesFormulate objectives, goals and specific strategies related to mission and visionUnderstand what organizations should measure in order to ' balance' the financial perspectiveMeasure and analyze performance from the learning and growth, business process, customer and financial perspectivesMarketingAnalyze marketing opportunitiesDevelop marketing strategiesIntegrate marketing and communication strategiesUse public relations and media outlets to promote your organizationInformation Management and Technology Demonstrate basic competency in email, common word processing, spreadsheet and internet programsRecognize the relevance of nursing data for improving practicesRecognize limitations of computer appliancesUse telecommunication devicesUtilize hospital database management, decision support, and expert system programs to success information and analyze data from disparate sources for use in planning for patient care processes and systemsParticipate in the evaluation of information systems in practice settingsEvaluate and revise patient care processes and system Use computerized management systems to record administrative data (billing date, quality assurance data, workload data, etc.)Recognize the utility of nursing involvement in the planning, design choice and implementation of information systems in the practice environmentDemonstrate awareness of societal and technological trends, issues and how developments as they apply to nursingDemonstrate proficient awareness of legal and ethical issues related to client data, information and confidentiality Read and interpret benchmarking, financial and occupancy data REQUIRED KNOWLEDGE & SKILLS: Ability to work independently and take initiativeGood judgment and problem solving skillsCommunication skillsInterpersonal and organizational skillsSupervisory experience EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:Education: Master's degree preferred, RN requiredExperience (Type & Length):5 years experience in a Leadership role Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.Application InstructionsPlease click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you