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Client Relationship Manager

Newark, NJ, United States

Client Relationship Manager - Media

Overview

Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, handling the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to improve backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This is a high visibility opportunity and requires high amount of dedication, leadership and motivation.

Key Responsibilities

Build trusted relationships and collaborate with client points of contact

Understand the client environment, issues, and priorities

Work with clients to define their problems and co-create solutions

Drive RFPs / proactive bids with regards to renewals, extensions and expansion

Track of industry trends relevant to client business and bring forth proactive ideas and solutions

Serve as the day-to-day point of contact for the clients

Responsible for backlog growth including renewals and extensions of current engagements

Lead the onsite project teams and ensure they understand the client environment

Measures

A CRM's shared measures are margin, revenue, TCV, client satisfaction, and employee retention. CRM role-specific measures are renewal win rates, annual revenue growth, total contract value and margin.

Required Qualifications

15+ years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.

Experience developing C suite relationships

Industry domain expertise and experience in media, entertainment, or gaming

Experience handling a P&L of $25 + Million dollars including reporting and metric assessment for the account.

Bachelors Degree or equivalent experience

Preferred Qualifications

MS or MBA degree preferred

Strong background in a project environment and application development.

Ability to drive new business development efforts and lead and manage multiple tasks in a dynamic environment

Must be detail oriented and able to handle all facets of complex assignments.

Demonstrable problem solving abilities with the skills to identify strategic solutions to business problems with enterprise-wide implications

Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 01 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.

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Client Relationship Manager jobs in Newark, NJ, United States

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