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HCLTech
San Antonio, TX, United States
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Job Source: AloricaRandstad Digital Americas
San Antonio, TX, United States
We're looking for an experienced leader to join us in continuing to build our services in a fast-paced environment. If you are team-oriented, a visionary, and excited to usher in the new era of technology and services, this is the place for you! Title: IT Service Delivery Manager Location: San Antonio, TX (Onsite full time) Duration: Open ended
Job Source: Randstad Digital AmericasSan Antonio, TX, United States
We are seeking a skilled Help Desk Engineer with expertise in server and network administration to join a dynamic team. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to clients, with a focus on maintaining server infrastructure and ensuring network reliability.
This role requires strong problem-solving skills, excellent communication abilities, and a customer-centric approach.
Responsibilities:
Provide first-line technical support to clients via phone, email, or in-person, addressing inquiries and resolving issues promptly and effectively.
Monitor and maintain server infrastructure, including installation, configuration, and ongoing management of Windows and Linux-based servers.
Perform routine system maintenance tasks such as software updates, patch management, and backup operations to ensure optimal server performance and data integrity.
Troubleshoot network-related issues, including connectivity problems, firewall configurations, and DNS/DHCP services.
Collaborate with internal teams to escalate complex technical issues and coordinate resolution efforts.
Document all support activities, solutions, and configurations to maintain accurate records and facilitate knowledge sharing.
Assist in the implementation of new technologies and solutions, ensuring seamless integration with existing systems and infrastructure.
Stay informed about emerging technologies and industry best practices to continuously improve service delivery and technical expertise.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field preferred.
Minimum of 3 years of experience in a help desk or technical support role, with a focus on server and network administration.
Proficiency in managing Windows Server and Linux/Unix-based operating systems.
Strong understanding of networking principles and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
Experience with virtualization technologies such as VMware or Hyper-V is highly desirable.
Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently.
Strong customer service orientation with outstanding communication and interpersonal skills.
Certifications such as CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), or Cisco Certified Network Associate (CCNA) are a plus.
Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
Benefits:
Competitive salary commensurate with experience.
Comprehensive benefits package including medical, dental, and vision coverage.
401(k) retirement plan with company matching.
Paid time off and holidays.
Opportunities for professional development and career advancement.
Location:
San Antonio, TX
Salary
$50,000 - $60,000
If you are passionate about technology and enjoy helping others solve technical challenges, we invite you to apply today!
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29 Mar 2024 1488460 Help Desk Engineer - IT Service Provider $50,000 - $60,000 San Antonio, Tex[...] jobs in San Antonio, TX, United States
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