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NielsenIQ
Chicago, IL, United States
Job Description Director, Customer Success & Insights — Thought Leadership, CPG Beauty Vertical Location: Remote, but must be based in US Travel: Roughly 10%, 2x month for client meetings (primarily West Coast and East Coast) Reference ID: REFID162256 About This Job As a Customer Success & Insights leader, you are responsible for all client a
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Job Source: Publicis GroupeChicago, IL, United States
Job Description
Director, Customer Success & Insights — Thought Leadership, STRONG CPG Consumer Insights Exp Required
Location: Remote, but must be based in the US
Travel: Roughly 10%, 2x month for client meetings (primarily West Coast and East Coast)
Reference ID: REFID162256
About This Job
As a Customer Success & Insights leader, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving actionable, timely, and high-quality strategic insights to help accelerate client growth trajectories.
Responsibilities
Routinely and efficiently lead the creation of compelling, high-quality perspectives and deliverables to address clients' growth questions
Outputs to include a strategy framework to simplify complex ideas and organize our analyses
Integrate analyses from across NIQ's solutions
Demonstrate market expertise, establishing a POV, and offering actionable recommendations
Writing for an executive audience (i.e., using an economy of words) and creating opportunities to engage client organizations
Lead the Beauty Customer Success Strategy Workstream
Leading the creation of routine (i.e., monthly / bi-monthly) Beauty insights outputs and leverage outputs to..
Enable Account Development senior leaders with related client engagement materials
Share insights with / educate internal audiences
Share with clients
Support the creation of deep Thought Leadership publications
Create tools and frameworks to help other Customer Success Insights associates create outputs
Engage clients and industry at category-related events
Ensuring their teams create high-quality insights content
Spend time coaching and training the team on best practices
Ensuring quality standards are maintained
Qualifications
Bachelor’s Degree
8+ years experience in a relevant industry (CPG and/or consulting)
Relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar
Experience managing people managers
Proficiency in Syndicated POS Data and Panel Data required
Effective in senior-level communications, influencing & negotiation
Mission-driven and passionate about serving a purpose
Excellent awareness of market conditions and client business environment
Proficient in Microsoft Office software and Salesforce
Familiarity with NielsenIQ tools, applications, and platforms is a plus
Our Benefits
Flexible working environment
Health insurance
Parental leave
Life insurance
Additional Information
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
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Email Alert for Director, Customer Success & Insights — Thought Leadership, STRONG CPG Consumer Insights Exp Re[...] jobs in Chicago, IL, United States
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