Claims Specialist - US Programs Casualty Claims

Alpharetta, GA, United States

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

AXIS is seeking a **Claims Specialist** to join our North America Claims team reporting to the Manager of Casualty Claims. This position requires senior claims management and handling expertise for both the oversight and management of TPA handled claims. This is primarily a casualty position, but multi-line experience is a plus.

*Preferred candidates will be able to commute to an AXIS office, we are a hybrid work environment 3 days a week.

+ Auditing of Third-Party Administrators to ensure reserve adequacy.

+ Handling oversight claim files involving complex and severe loss as defined by escalation criteria and claims guidelines.

+ Ensuring TPA compliance with reportable criteria via regular auditing and stewardship meetings.

+ Claim Performance: Ensure timely and appropriate claim handling, legal and vendor expenses, exposure evaluations, and reserving- including appropriate use of signal reserves as well as the sensitivity projection process, to drive optimal claims resolutions for insureds and Axis.

+ Identify opportunities for and execute on the reduction of ULAE spend, including Monitoring Counsel and Coverage Counsel & identify opportunities the increased use of internal Severity and Coverage resources.

+ Compliance & Quality Assurance - Comply with best practices measured by monthly Quality Assurance and Management Initiated Audit scores as well as the implementation of Management Action Plans for all claims groups in Axis Claims.

+ Advance Specialty Leadership -

+ Develop strong relationships with key broker, MGA & TPA partners; support Underwriting & Distribution

+ Support UW w/ Claims Participation at strategically important events/meetings

+ Drive deeper relationships and collaboration with internal partners across sharing large loss updates, trend updates and ensuring all data in claim files is accurate.

+ Collaborate with Underwriting, Distribution, and Senior Claim Management in driving deeper relationships with key strategic distribution partners including targeted "peer to peer" contact at these distribution partners, delivery of a best-in-class claim service to the end user/insured.

+ Exhibit "best-in-class" claim handling behaviors as measured by feedback from internal and external business partners as well as MIA results.

+ Close files timely and efficiently manner to ensure appropriate staffing models and that target operating models are fit for purpose and cost effective. Continue execution of the North America Target Operating Model work to identify areas for improvement grounded in the principles of _How We Work_ and continuous improvement. Maintain a personal closing ratio of at least 100% - or as close as possible- without sacrificing appropriate claim handling and accurate reserves.

+ Participate in _How We Work_ efforts by providing constructive feedback and volunteering for initiatives.

+ Claims Management & Analytics - Enhance utilization of analytics tools (e.g., claims handler score cards and other Power BI reports to improve claims performance. Participate in and support the Axis-wide data analytics strategy and efforts to build the claims data platform sharing claims expertise and subject matter expertise.

+ Support and engage in Axis led corporate pillar initiatives supporting diversity & inclusion, environment, and philanthropy and Axis Employee resource groups.

**REQUIRED EDUCATION/TRAINING and EXPERIENCE:**

+ Bachelor's degree preferred

+ 2 to 5 years of adjusting experience, with coverage and litigation management experience

+ Audit experience preferred

+ Valid licenses by state as required and add states to certifications as needed

**KEY SKILLS & ABILITIES:**

+ Good interpersonal communication skills

+ Excellent Microsoft Office Skills - Word, Excel, Outlook PowerPoint, OneNote and SharePoint

+ Excellent writing skills

+ Proven success working in a hybrid work environment

+ Working experience of the MGA/TPA relationship

+ Confidence in coverage, evaluation and reserving

+ Solid negotiation and excellent settlement skills

+ General Liability, Construction Defect, Auto and Garagekeepers Coverage knowledge is required

For this position, we currently expect to offer a base salary in the range of $75K-$105K GA.  The specific salary offer will be based on an assessment of a variety of factors including the experience of the successful candidate and their work location. In addition, all employees are eligible for competitive incentive targets, with awards based on overall corporate and individual performance. On top of this, we offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Rewarding. Challenging. Meaningful.

We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry.

Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company.

We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.