District Manager

Memphis, TN, United States

Overview:

As a District Manager at Velociti Services you will have full P&L accountability for your assigned district and are accountable for all operational services across the?assigned district, ensuring that the Operations teams are?providing consistent, professional, and quality service?to customers in their book of business. They will represent Velociti Services to their customers as being the worlds best service organization and have an active focus on safety and compliance policies, standards,?and procedures established by the Velociti Services, by our?clients (via contractual requirements), and by?regulatory authorities across the organization.

Within Velociti Services EVERYONE SALES! This position is responsible for driving sales throughout assigned territory. The District Manager will promote inside sales with current customers but also outside sales, attracting new clients through networking and promoting solutions to potential clients.

Responsibilities:

Provide coaching and development to direct reports to ensure commitment to enhancing our service culture

Partner with Sales, Finance, and P&C leaders to maintain a holistic approach to managing all aspects of the teams performance

Look for opportunities to increase services provided to customers with an awareness of the benefits of transitioning accounts to adjacent divisions

Develop strategies that promote optimal regional success while translating to the team how local strategies align with the ultimate goals of Velociti Services

Administer and / or implement quality and performance systems, programs, processes, procedures and / or?plans throughout the organization

Develop and maintain a good, professional working relationship with all customers, establishing a?clear line of communication at all levels and lines?of service. Ensure an active client visitation??

program is maintained

Prepare for and participate in weekly senior management meetings to discuss key business??

initiatives, compliance, financial updates, new?business, and operational performance

Generate and?participate in monthly and quarterly performance?reviews for the organization and for external???

Identify current client needs in other verticals and advertise other services

Network with potential clients providing solutions to issues they have

Develop proposals and pricing in response to customer RFPs

Participate in sales and operational?performance presentations to clients

Ability to read, analyze and interpret financial reports and legal documents

Maintain overall compliance culture with all safety, security, compliance and quality standards and?procedures established by Velociti Services, by our?Clients, and by regulatory authorities?

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of?the business community

Possess and?utilize effective listening skills

Ability to effectively present information?to North America Senior Leadership Team, public groups, and Customer Senior Leaders

Other duties as assigned or requested

Qualifications: 8 or more years of leadership experience in an operational environment

Previous facilities management leadership experience, is a must

Experience working with Microsoft Office software applications, including Outlook,?Excel, and Word.??

Leadership skills which demonstrate the ability to inspire a decentralized team toward the common goal of delivering stellar service to customers and producing strong profits for the organization?

Demonstrated experience in the implementation of scalable processes and org structures

Proven track record of consecutively exceeding sales objectives

Ability to build and sustain relationships with client senior executives

Working knowledge of human resources policies and procedures

Excellent management skills with proven experience managing teams in a remote environment

Ability to work with cross-functional teams within the organization

Willingness to embark on local and international travel, as needed

Self-starter and willing to work

Solid organizational skills including attention to detail and multi-tasking skills

Highly motivated and ability to be flexible in a team environment

Strong critical thinking and troubleshooting skills

Good interpersonal skills and patience

Excellent problem-solving skills

Effective communication skills

Exceptional customer service skills

Detail-oriented

Great organizational and time management abilities

Works well under pressure and meets tight deadlines

Strong organizational and follow up skills

Professional presentation and attitude

Ability to maintain focus while working individually

Ability to work extended hours, as required

Ability to work after-hours if required

Attention to detail to ensure that all jobs are completed in an exemplary manner and any potential hazards or warning signs of problems are not overlooked

The ability to work well both as part of a team and on your own

Ability to prioritize tasks and to delegate them when appropriate

Ability to act with integrity, professionalism, and confidentiality

Accountability and dependability in all that you do

A strong commitment to company service values

Time management - organizing, planning, and prioritizing

Ability to multi-task and change directions easily

Act as a collaborative team player, possess a strong customer service orientation, and be a consultative problem solver

Physical Requirements

Applicants for this role must be able to:

Climb small to medium flights of stairs multiple times a day

Standing for extended periods of time

Approximately equal amount of time sitting and walking

Able to hear and speak into a telephone

Close visual work on a computer terminal

Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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