Sr Operations Analyst

Atlanta, GA, United States

Serving the needs of all families with young children,  Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

The Senior Operations Analyst provides leadership and analytical skills to ensure our brands have the right product, in the right place, at the right time. This role involves making daily decisions that maximize profitability and has a large impact on sales, margin, and inventory.

This role reports into the Director of Operations and is based in our Buckhead, GA office.

Responsibilities include:

50% - Buying/Forecasting

Publish monthly costing and capacity supply forecasts to factories, sourcing, and production teams

Create and maintain all buys, including any negotiations with factories on delays, shortages, or overages

Manage single-season, multi-season, and replenishment product types

Execute necessary revisions to buys, driven by changes in customer demand and/or changes in global supply chain operation

Monitor vendor performance and execute any logistic changes needed to meet expected deliverables

Manage the physical flow of inventory to support both customer demand and warehouse capacities

40% - Order Management

Proactively manage customer purchase orders and all related aspects

Determine the business impact of any delivery issues, prioritize, and communicate any issues relative to product flow as they arise

Communicate with transportation/warehouse teams to execute on time shipment to customers

Compile all necessary documentation for customer item setups and customs compliance for import into final country destinations

Meet with external customer teams to provide information and support as needed for clear communication and positive results

10% - Reporting/Project Management

Weekly reporting to cross-functional teams on operational performance of the brand

Operations team representative for new company initiatives and system rollouts

Project management for high priority programs (i.e. Black Friday)

Proactively uncover opportunities to improve processes and create efficient tools

We’d Love to hear from you if: (Requirements section) Must have:

Must be capable of managing multiple projects simultaneously

Ability to combine analytical skills with practical business knowledge

Proficient in Microsoft Office applications and an intermediate/advanced user of Excel

Solid understanding of inventory management and forecasting principles

3+ years prior experience with buying and/or forecasting in a retail environment

Bachelors Degree or equivalent work experience preferred

Preferred skills and experience:

Strong numeric, analytical, and critical thinking skills

Excellent communication, analytical, leadership, and interpersonal skills

Candidate must have a strong focus and proven attention to detail

Team player who works well in a collaborative environment

OUR Team Members: Lead Courageously: Have a strong sense of personal values that align with our Company values

Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

Drive Growth: Set aggressive goals and implement plans precisely

Cultivates Innovation:  Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s: Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

About Us We’ve become an industry leader by providing quality – from the clothing we sell to the careers we offer our team. Shared values have paved the way to our success. We nurture inclusive work environments for everyone. We invest in our teams with training and development programs to help them build their skills. We succeed together; everyone is welcome to grow in many ways. We’ve kept our close-knit warmth since our founding. You’ll have the opportunity to work with colleagues who often become fast, lifelong friends while making new connections and sharing memorable experiences.

Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?

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