Customer Service Representative

Plano, TX, United States

Mercedes-Benz of Plano is currently seeking Customer Service Representatives for our Customer Development Center.

**$500 SIGN-ON BONUS!***

**($250 paid after 30 days of continuous employment and the remaining $250 paid after 90 days of continuous employment)*

Good phone etiquette and excellent customer service attitude required. Excellent working environment in luxury dealership!

Hourly Pay Rate: $14.00 per hour to start.

What We Offer:

* Medical, Dental, Vision, Group Life and Disability Insurance

* 401(k)

* Flexible Spending Account

* Paid Holidays

* Paid Vacation

* EAP (Employee Assistance Programs)

* Service, Parts, and Vehicle Purchase discounts

* Flexible Work Schedules

Hours: Monday through Friday, 10am to 7pm, and rotating Saturdays 8am - 5pm

Duties include but are not limited to:

* Appointment setting for Service Advisors

* Logging client information into the CRM

* Running reports

* Routing calls to the appropriate department

* Follow-up phone calls after service

Required Experience:

* Customer Service/Call Center Experience a plus

* Basic computer skills required

**Who we are:**

We have a strong, team-based culture where teammates appreciate and respect each other. Our culture, combined with our quality product and focus on serving guests makes our hotel an outstanding place to work.

Our hotel is part of the Raymond Management Company portfolio of award-winning hotels across the U.S.

**What you will be doing:**

* Assisting guests with selecting items from the menu and answering food preparation questions.

* Obtaining revenue by totaling charges, issuing bills, and accepting and processing payments.

* Replenishing supplies of clean linens, silverware, glassware and dishes in the restaurant area.

* Providing legendary guest service by demonstrating a personal commitment to making every guest satisfied.

* Continuously promoting, communicating, and embodying the RMC culture.

**What We Offer:**

* Competitive Wages

* Paid Vacation and Sick time

* Affordable Health, Dental and Vision

* 401(k) Retirement Plan with Company Contribution

* Teammate Referral Program

* Hotel Discount Program

* Check-ins at 30, 60, and 90 Days

* Career Growth Opportunities

* Safe and Healthy Work Environment

***Experience the difference of working with Raymond Management Company!***

***Check us out. Talk to our Teammates. Join our team.***

**Apply for Customer Service Representative**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationPlease list all moving traffic violations in the past five (5) years. Include the offence, date, location and comments: Prior to conducting a background investigation, the Company will provide you with a release form that complies with the Fair Credit Act and any applicable State Law. ALL APPLICANTS must NOT include any information about arrests, nor any convictions that were sealed, eradicated, erased, annulled or expunged, or convictions that resulted in referral to a diversion program when responding to these two questions. NOTE: Answering "yes" to either of the below questions does not constitute an automatic bar to employment. The Company will consider the nature of the crime, its seriousness, the substantial relation to the position's function and qualifications, the number of occurrences, the applicant's age at the time of the crime, the time elapsed since the crime, the applicant's entire work and education history, employment references and recommendations, and the business necessity of any exclusion when required by law. I HAVE READ AND UNDERSTAND THIS STATEMENT: CERTIFICATION APPLICANT'S STATEMENT: I understand that the Dealership is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, religion, handicap or disability, citizenship status, service member status, or any other category protected by federal, state, or local law. I authorize former and present employers, and professional, work, and personal references listed in the application and any other individuals I may name, to give the Dealership or its designee any and all information concerning my previous employment and any pertinent information they may have, personal or otherwise, and release such parties from all liability for any damages that may result from furnishing same to the Dealership. I also authorize the Dealership to provide truthful information concerning my employment with it to future employers, and I agree to hold it harmless for providing such information. I understand that the Dealership reserves the right, to the extent permitted by law, to require drug and alcohol screening tests of an applicant or an employee either prior to employment or any time during employment, and I hereby give my consent to any such tests. I consent to the release of the results of any such tests to the Dealership or its designee. I release the Dealership and its designee from any and all liability and damages that may result or arise from any drug test or the provision of information in connection with such a test. I understand that this employment application and any other Dealership documents are not promises of employment. Should I be employed, I understand that my employment will be on a trial period for ninety (90) days from the date of my hiring and that I will remain an at-will employee thereafter, I further understand that, if I am employed, I can terminate my employment at any time with or without cause and with or without advance notice and that the Dealership has a similar right. I understand that no manager, representative, or agent of the Dealership has any authority to enter into any agreement for employment for any specified period of time or to make any agreement contrary to the foregoing, except that the President may do so in writing. In return for the Dealership's agreement to arbitrate legal disputes and for considering this application, I agree by signing below that any dispute of a legal nature arising under federal, state, or local law between me and the Dealership (including any such claim regarding discrimination, harassment, or any other legal dispute relating to my employment arising under any labor, employment, or civil rights law) will be subject to final and binding arbitration in accordance with the Dealership's arbitration procedures. I understand that the arbitrator, who will serve as judge and jury, has the same authority to award money damages and other relief, as does a court or jury. If employed, I will sign a stand-alone arbitration agreement that would replace this one. The Dealership's arbitration procedures are available for my review on request and, if hired, I will receive a copy of the procedures to keep. I certify that the information given by me on this application and during the interview process is true and complete in all respects, and I agree that if the information is found to be false, misleading, or unsatisfactory in any respect (in the Dealership's judgment) that I will be disqualified from consideration for employment or subject to immediate dismissal if discovered after I am hired. This application will be considered "active" for a maximum of thirty (30) days. If you wish to be considere