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Siemens Energy
Houston, TX, United States
A Snapshot of Your Day: This role will be part of a team of technical support engineers within the Global Services team in Compression business. The team is passionate about supporting turbo compressors product line and consistently works with various internal and external team members. How You’ll Make an Impact: Be part of the global CP Custome
Job Source: Siemens EnergySiemens Energy
Houston
**A Snapshot of Your Day** **Customer Technical Support is a fast- pacedcustomer-centric world. You spend your day helping others, answering theirquestions, evaluating their technical issues and providing technicalleadership. Work across organization and across the world in real and virtualteams.** **How You’ll Make an Impact** + **Support theSie
Job Source: Siemens EnergyWalker Elliott
Houston, TX, United States
Walker Elliott is working with our Houston-based client who is looking for a Technical Support professional with BS CS or Computer Engineering. The technical support specialist will provide support for client's products. Client specializes in remote data collection. Responsibilities: • Technical support on data transfer, satellite, and radio comm
Job Source: Walker ElliottJacobs
Houston
**Your Impact:** Challenging Today. Reinventing Tomorrow. _We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships._ _At Jacobs, we challenge the status quo and redefine how to solve the
Job Source: JacobsJacobs
Houston
**Your Impact:** Challenging Today. Reinventing Tomorrow. _We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships._ _At Jacobs, we challenge the status quo and redefine how to solve the
Job Source: JacobsSiemens Energy
Houston
**A Snapshot of Your Day:** This role will be part of a team of technical support engineers within the Global Services team in Compression business. The team is focused on supporting reciprocating compressors product line and consistently interfaces with various internal and external stakeholders. **How You’ll Make an Impact:** + Be part of the Glo
Job Source: Siemens EnergyIntegrated Resources
Houston, TX, United States
JOB DESCRIPTION The Trader Support Analyst provides dedicated in-person (On the floor) business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business. The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general tria
Job Source: Integrated ResourcesTake2 Consulting LLC
Houston, TX, United States
As an onsite Tech Support Admin on this project, you will be supporting the Department of Veterans' Affairs. You will analyze problem areas and opportunities for improvement in this mission critical network. This position is located onsite at the Veterans' Administration facilities including Medical Centers with daytime hours and potential for week
Job Source: Take2 Consulting LLCHouston
Job Description Job Description Job Title: Customer Technical Support - Engineering
Job Description:
Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day.
Trystar’s team members are our most important asset, and this position plays a critical role in achieving our strategic objectives. As a Customer Technical Support - Engineering , you will serve as a technical support interface between customers and Trystar. Supporting the Customer Experience and Sales teams, you will assist in the review of custom applications and help propose solutions for the customer. You will also generate proposals and submittal packages for complex system solutions and ensure all requirements are met. You will have the opportunity to support all products that Trystar offers and grow your knowledge as our product offerings expand. This is a fantastic opportunity for a talented and motivated individual who is eager to share their knowledge with others and take the next step in their career.
We are looking for people who believe in our guiding principles and values of: Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
Integrity – We’re honest, transparent, and committed to doing what’s right.
Customer focus – We have relentless focus on our customers and their success.
Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
Champion change – We know adaptation and improvement are requirements to survive and to thrive.
Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.
In this role you will get to: Maintain expert level of product knowledge, applications and problems customers are trying to solve
When applicable, travel with Sales team to support training efforts and customer visits
Mentor other CX team members, providing subject matter expertise
Work with Sales and Customer Experience teams to review complex system requests
Generate system solution proposals and submittal packages to deliver to the customer
Review engineered specifications and ensure Trystar offering meets requirements
Maintain professional business relationships with customers, field sales reps, independent reps, CX Team
Collect and analyze escalation request data to identify opportunities for continuous improvement
Job Requirements: Basic Qualifications
Engineering Degree or 5 years of experience within academic, military, or corporate business environment
Strong ability to read and understand electrical power and control drawings / diagrams
Strong ability to read and understand mechanical and HVAC drawings / diagrams
Ability to use digital tools to capture and respond to customer requests
Experience working with customers in a customer support or sales role a plus
Experience in the electrical power transmission & distribution market a plus
Additional Qualifications
Highly motivated, passionate, with exceptional written and verbal communications skills
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
High comfort level establishing and growing relationships with customers, partners and internally
Continuous improvement mindset
Email Alert for Customer Technical Support - Engineering jobs in Houston
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