Customer Supply Chain Director

Charlotte, NC, United States

Customer Supply Chain Director – Towson, MD or Charlotte, NC– Virtual

Come build something that matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job:

As a Customer Supply Chain Director, you’ll be part of our Tools & Outdoor team working as a virtual in employee. You’ll get to:

Manage a diverse team of Customer Supply Chain Managers and analysts in multiple business locations. Scope of Director role will cover all SBUs which SBD sells into Lowe’s, including Power Tools, Hand Tools, Accessories, Storage, Fastening, and Outdoor Power Equipment.

Lead and advocate as the Voice of the Customer at all key internal Operations and Commercial meetings.

Business owner responsible for ensuring customer supply chain metrics are met while supporting sales and marketing. Maintain Customer Scorecards to achieve KPIs (UFR, Forecast Accuracy, and Item Out of Stocks, Customer In-stock %, and Compliance to name a few.)

Maximize Order to Cash by progressing to “Down in a Day” Order Management and achieving weekly 95% Drop to Target cycle times.

Lead the Day-to-Day Supply Chain relationship with the Customer by forging and maintaining a collaborative relationship with the Lowe’s Inventory Replenishment and Demand Planning Teams.

Interact as necessary with SBD Sales Teams, Channel Teams and Lowe’s Merchants to plan various promotional executions. Act as the lead POC for SBD as it relates to forecasting promotional activities and working with various internal teams and the customer to execute these plans on time and in full.

Provide internal consultation for all Supply Chain, Order Fulfillment, and Logistical needs to SBD Sales and Finance teams. Part of the core Internal Customer team responsible for delivering monthly, quarterly and annual billing estimate for SBD.

Provide support for Transportation and Logistical activities by liaising with SBD Transportation and DC teams and corresponding customer teams, as needed.

Team will be responsible for tracking and reporting Supply Chain Customer Compliance and developing processes and business model to mitigate compliance fines.

Drive improvements to our demand forecast, on-time and in full (OTIF) delivery rates, and overall customer relationship.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

9+ years Customer Operations, Supply Chain experience.

5+ years People Leader experience.

BA/BS Degree in Supply Chain Management, Operations Mgt, or related required, MBA Preferred.

Exceptional analytical and problem-solving ability. Strong attention to detail required.

Action Oriented and Independent.

Effective project management skills.

People training, leadership and development skillset.

Ability to effectively communicate to both internal and external (Customer) stakeholders with confidence and clarity. Comfortable presenting across all levels of the organization.

Computer proficiency (Microsoft Office, SAP, Business Warehouse. SAP/IBP a plus).

Strong cross-functional supply chain process knowledge, including an operational understanding of order fulfillment, distribution, transportation.

Demonstrated proficiency in IBP.

Ability Travel up to 20% (mostly to Huntersville and/or Towson).

The Details:

You’ll receive a competitive salary and a great benefits plan including:

Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.

Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera, and online university.

Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

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All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at [email protected] . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov) (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.

Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

If you are a current employee, please navigate to the internal career site to apply.

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