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Big Lots
Jacksonville, FL, United States
Description Ready to join our BIG family? Text "BIG LOTS" to 97211 to schedule an interview. When you join our team, you'll enjoy extra savings with a 20% discount on almost everything in store - even food! And a 30% discount on Indoor and Outdoor furniture. Additional benefits include a same day pay option (hourly associates only), discounts on
Job Source: Big LotsBig Lots Stores Inc.
Jacksonville, FL, United States
Description Ready to join our BIG family? Text "BIG LOTS" to 97211 to schedule an interview. When you join our team, you’ll enjoy extra savings with a 20% discount on almost everything in store – even food! And a 30% discount on Indoor and Outdoor furniture. Additional benefits include a same day pay option (hourly associates only), discounts on
Job Source: Big Lots Stores Inc.Burlington
Jacksonville, FL, United States
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for
Job Source: BurlingtonWearegat
Jacksonville, FL, United States
FLJAX - UA, 2400 Yankee Clipper Drive, Jacksonville, Florida, United States of America Req #1242 Monday, March 4, 2024 GAT is seeking dynamic individuals to join its team of aviation professionals. GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental, and Vision coverage. Classification: Variable Hour, Non-Exem
Job Source: WearegatBurlington Stores
Jacksonville, FL, United States
Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be respo
Job Source: Burlington StoresGAT Airline Ground Support
Jacksonville, FL, United States
GAT is seeking dynamic individuals to join its team of aviation professionals. GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental, and Vision coverage. Classification: Variable Hour, Non-Exempt Job Summary Customer Service Lead is first and foremost responsible for ensuring a safe work environment for the e
Job Source: GAT Airline Ground SupportBurlington Stores, Inc.
Jacksonville, FL, United States
LOCATION 9824 Atlantic Blvd Jacksonville FL US 32225 Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store
Job Source: Burlington Stores, Inc.Burlington
Jacksonville, FL, United States
LOCATION 13075 City Square Drive Jacksonville FL US 32218 Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant
Job Source: BurlingtonJacksonville, FL, United States
Job Description - Service Lead (24005501)
Job Description
Description
Primarily responsible for leading the service team including cashiering, and recovery-related functions and is accountable for customer service and operational front-end standards. Provides leadership and clear direction to associates and actively participates in the customer-facing and service aspects of the store, including the support of front-end operations and programs and customer carry outs. Serves as the primary Manager on Duty (MOD) when present. When serving as MOD, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to accomplish customer service and front-end operational goals and tasks to help drive overall store performance.
1. Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end and recovery functions.
2. Provides feedback to store leadership regarding the team’s performance.
3. Responsible for activities related to the achievement of customer service standards, front end operations and program compliance, training, and day-to-day operational tasks, including recovery.
4. Serves as the primary Manager on Duty when present including opening and closing the store when scheduled. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.
5. Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
6. Utilizes company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.
Qualifications
1. High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.
2. Minimum two years retail management experience preferred.
3. Strong decision-making, problem resolution, and interpersonal skills required.
4. Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.
5. Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.
6. Basic English literacy, math, and PC skills required.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Primary Location Work Locations Work Locations : STORE~5143_JACKSONVILLE,FL 9625 CROSSHILL BLVD SUITE 119 OAK LEAF TOWN CENTER [email protected] JACKSONVILLE 32222
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Service Lead jobs in Jacksonville, FL, United States
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