Technician - Information Technology

SUMMARY:

The purpose of this position is to perform daily computing operations for Rockwall County and maintain efficient operations with minimal downtime of the enterprise and individual users. This is accomplished by configuring computers with the necessary software and providing appropriate software and network access to users; provides a high-level of customer service to all stakeholders.

ESSENTIAL JOB FUNCTIONS:

Workstation Support

Facilitates additions, moves and changes to equipment including PC's, printers, phones, scanners, and any other end user peripheral device

Replaces internal components

Implements configuration changes

Updates and deploys software and operating systems

Contacts vendor and coordinates warranty fulfillment

Performs cable installations and tests

Troubleshoots and solves issues

Webmaster

Commutates with departments to facilitate website changes

Creates dynamic web forms

Controls user access to CMS and delegates modification authority

Monitors webmaster email

Ensures consistent aesthetics throughout entire site

Troubleshoots issues, coordinates with service provider as needed

Audio Visual

Assists the in operation of audio visual equipment

Schedules practices sessions with users

Trains users in usage

Creates end user guides

Troubleshoots problems and implements repairs

Coordinates system maintenance with vendor

User Training

Identifies training opportunities

Designs course material

Leads classes

Schedules times and communicates with all County employees

User Administration

Administers user creation, modifies access, documents,

Audits user access,

Assigns rights and roles as needed

Maintains initial new user training documentation

Performs other duties as assigned.

SUPERVISORY/BUDGET RESPONSIBILITIES:

This position has no supervisory responsibility; contributes to the development of the budget.

KNOWLEDGE, SKILLS, AND ABILITIES:

VMware

Microsoft SQL Server, Microsoft Windows Server, Microsoft Windows

Microsoft Office Suites, Office 365 and Teams

Quicken, QuickBooks

Records Management Systems - Odyssey, Granicus, Southern Software, Votec, Keefe

Cisco IOS, Cisco ASA, Cisco Wireless

Mobile Operating Systems - Android, IOS

Dell Servers and idrac

NetMotion

Solarwinds

Adobe Acrobat

Mitel Phone Systems

Copiers and Laser Printers

Veeam Backup and Recovery

Synology operating system

Any other software or computer equipment as needed.

Ability to read, analyze and interpret technical procedures and government regulations.

Ability to effectively present information and respond to questions from groups of managers, public officials and the general public.

Must have a broad knowledge of information technology processing systems, concepts and methodologies; ability to demonstrate aptitude for learning new technologies; ability to define problems, collect data, establish facts and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

MINIMUM QUALIFICATIONS:

Computer programming, CIS or related field or related certifications (Microsoft, Cisco, A+, N+) or three (3) years of previous equivalent experience.

Valid Texas Driver's License.

WORKING CONDITIONS:

Position is located in an office environment with little exposure to environmental conditions. Health and safety hazards are minimal. No protective equipment is required. Fine dexterity, sitting, and vision are constantly required. Frequently required to talk, hear, stand, walk, reach, feel and handle. Frequently lift and/or move up to 50 pounds; specific vision abilities include close vision, color vision and the ability to adjust focus.

CONDITIONS OF EMPLOYMENT:

Must successfully complete a pre-employment drug screen.

Must successfully complete a background investigation.

Additional background and fingerprinting may be required.

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