Mainframe Developer
Jersey City, NJ, United States
We're looking for an IT support analyst to:
be responsible for providing hands-on Level 2 production support of Wealth Management Americas suite of client and field facing applications
govern production support execution aligned to existing ITIL framework
follow effective and efficient operational policies, processes, and procedures
work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
possess strong analytical, problem-solving, and synthesizing skills
Mainframe batch, DB2, CICS, Scheduling, Autosys and Azure Cloud, - all are very valuable skills for this role. You need to be a hands-on person.
support the Service & Product Manager across several technical domains
ensure workflows, processes, tooling, applications, and monitoring maturity are of the highest quality standard
contribute expertise to the management of existing and new IT products and services
define workarounds for known errors and initiate process improvements
maintain a knowledge database
Your team
You'll be working in the Hosting Services WM USA Field Facing support team in Nashville, TN. We provide quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.
Your expertise ideally 3-5 years of hands-on experience with Mainframe, batch, and distributed applications
proficient with tools and technologies, such as Db2, CICS, Scheduling, ServiceNow
proficient with monitoring tools such as Splunk, AppDynamics, Selenium
ability to solve complex issues, good at problem statement analysis and solution design thinking
track record of influencing senior IT stakeholders and business partners
confident communicator that can explain technology to non-technical audiences
capable of understanding client needs and translating this into products and services
Familiarity with the SRE (Site Reliability Engineering) automation approach