Director of Information and Program Quality

Charlotte, NC, United States

Director of Information and Program Quality Location Charlotte, NC 28208

Date Posted March 01, 2024

Job ID 11029

Employment Type Retained

Scion Executive Search has been retained to lead the search for a Director of Information and Program Quality for our client, Global Support and Development (GSD). This full-time, onsite role is for immediate hire and is based in Charlotte, NC, with 40% domestic and international travel.  Veterans are highly encouraged to apply!

ABOUT GSD:

Global Support and Development (GSD) is a humanitarian organization whose mission is to rapidly respond to disasters in collaboration with at-risk communities and support them to prepare for future disasters. GSD values collaboration and seeks opportunities to amplify the work of others in-country, both in preparation for and in response to disasters. By integrating its team’s diverse skill sets and resources into local responses, GSD can provide rapid response assistance to affected communities in coordination with regional and country-level partners. This incredible organization also works to build local capacity through community-led preparedness initiatives. GSD’s priority Area of Engagement is currently Latin America and the Caribbean, with targeted support to the South Pacific (with future increases in operations expected for 2024 and beyond).

ABOUT CHARLOTTE, NC:

Charlotte, NC, is one of the fastest-growing cities in the U.S.! For city dwellers flocking from larger hubs like New York, Charlotte offers a sparkling skyline and a surplus of things to do (think: brewery tours, ball games, festivals, and museums) but with blissfully lower rents and real estate prices. Charlotte even has a slightly lower cost of living than the national average. Living in Charlotte, NC, means living in a mid-size southern city known for its financial industry, multiple professional sports teams and stadiums, delicious (and evolving) food scene, an abundance of parks, and a total of more than 200 neighborhoods— perfect for young singles and families alike. It also means lush, green lawns and beautiful tree-lined streets.

POSITION SUMMARY:

This position leads the Information and Program Quality Department housed in the Strategy Section. The Director of Information and Program Quality is the driving force in the collection, evaluation, and dissemination of relevant information internally and externally in alignment with GSD’s mission and strategy; is a focal point for measurement, evaluation assessment, and learning; supports internal project management and organizational quality of engagements; and ensures accountability to affected populations/partners. The Information and Program Quality Department is a crucial team that supports all GSD internal processes and information flow by constantly evaluating its success.

ESSENTIAL FUNCTIONS:

Lead a diverse team of experts conducting all organizational information gathering, analysis, and sharing activities to support the organization, partners, and communities with key, timely information.

Create impact in monitoring and analyzing humanitarian, development, and community resilience information gathering, analysis, and trends, ensuring that the GSD’s activities fully align with sectoral best practices and processes.

Lead all efforts to design, operate, staff, and train GSD personnel to effectively operate GSD’s Hazard Monitoring in support of organizational planning.

Lead the MEAL team in all GSD Monitoring Evaluation Accountability and Learning efforts, promoting a culture of continuous improvement and learning in all aspects of GSD operations.

Lead the Information team to support organizational understanding of context, knowledge management, and organizational programmatic process management, including feedback mechanisms.

Lead all the GSD After Action Reviews (AARs) and supports the resolution of action items.

Coordinate with all relevant departments to ensure lessons learned are incorporated into future GSD activities.

Lead the development, execution, and monitoring of all GSD planning activities across departments, including developing and implementing planning-focused standard operating procedures (SOPs) for cross-departmental coordination and communication for GSD response and engagement sets.

Lead all efforts to design, operate, staff, and train GSD personnel in the process of organizational coordination for implementation of capacity strengthening and response operations in emergency and non-emergency environments.

Support the professional development and growth of the department team, both individually and collectively.

Enact GSD’s core values of accountability, humility, and integrity in all our work.

Promote good stewardship of finances and other resources to achieve maximum benefit to those impacted by a disaster or at risk of impact.

Perform other duties as assigned.

QUALIFICATIONS:

Required Experience: Five (5) or more years of progressive work experience in the humanitarian, development, or emergency management sectors, working in operations centers or other related areas where information and planning activities help drive organizational effectiveness.

Three (3) or more years of experience as a leader operating in humanitarian, development, or emergency management sectors in an international context.

Proven experience in project/program planning and management.

Proven experience developing programs and teams in remote and varied locations.

Experience working in the Caribbean, Latin America, and/or South Pacific.

Required Education:

BA/BS in humanitarian affairs, communications, marketing, international relations, public relations, other relevant fields, or equivalent experience and training. MA/MS in a relevant field highly desired.

Veterans are highly encouraged to apply!

Professional Licenses/Certifications:

Certification in project management is desired.

Knowledge/Skills: Oversight and quality assurance of data and information collection exercises, data and information management, and analysis.

Experienced thought partner with a positive leadership mentality, comfortable leading a growing team.

Knowledge of best practices for emergency or disaster response, such as safeguarding, protection mainstreaming, beneficiary selection, and project management.

Experience working with remote and distributed teams.

Experience working within humanitarian, development, or 501(c)3 organizations.

Mission-aligned, self-starter, and able to thrive in a fast-paced environment.

Ability to build lasting relationships and collaborate with various stakeholders.

Create critical analysis of information for planning and strategic thinking.

Ability to help translate an organization’s strategy and objectives into operational delivery and, at times, respond quickly to changes in short-term priorities.

Outstanding written and verbal communication skills, including presentation ability.

Technical competence with various software programs, including but not limited to Google Workspace, Trello, and Lucidchart.

Strong organizational skills and the ability to rapidly shift tasks.

Working knowledge of Spanish and/or French is highly preferred.

SALARY AND BENEFITS: GSD is offering a base salary of $150K - $165K + (DOE) annualized based on experience, plus a robust benefits package that includes:

Medical, Dental, and Vision Insurance: Premiums 100% covered by GSD for employee, employee +spouse, employee +family.

Basic life, AD&D, and long term Disability Insurance: Fully covered by GSD.

Health Reimbursement Account (HRA): Up to $4,000 in total annually for employee +2 or more family members.

Voluntary Life Insurance: Options available at reasonable group rates.

Generous Paid Time Off (PTO): All employees are eligible for a minimum of 6 weeks of PTO per year after 90 days of service.

14 Paid Holidays.

Parental Leave: Up to 12 weeks paid by GSD.

Employee Assistance Program (EAP).

Professional Career Development Opportunities; 401(k): GSD will match up to 6% of base salary for all employees ages 21+. Employees are eligible to contribute after one pay cycle, and the company match will go into effect immediately after the employee begins contributing.

And this doesn’t even cover all the Additional Perks!

WORKPLACE CONDITIONS AND TRAVEL: Currently, GSD is not offering sponsorship and only accepting applications from persons eligible to work in the United States.

Routine domestic and international travel up to 40% is required.

HOW TO APPLY: GSD has retained the services of Scion Executive Search, a national executive search firm specializing in corporate recruitment, to assist in conducting this important search. For immediate consideration, please apply with your resume and cover letter, formatted in Microsoft Word, via www.scionexecutivesearch.com/job/11029 . Candidates must already be authorized to work in the United States.

Please address applications to:

Braden Busch, Director of Executive Recruitment

Scion Executive Search

(888) 487-8850 x102

Review of applications, nominations, and expressions of interest will begin immediately and continue on a confidential basis until an appointment is made.

ABOUT OUR SEARCH FIRM:

Scion Executive Search is an award-winning, retained executive search firm! Through innovative team building and recruitment solutions, Scion Executive Search seamlessly bridges the gap in interim and executive searches. Our track record and recruitment process have made us one of the top recruitment firms in the nation.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times . Additional information about our firm and our practices can be found online .

Scion Executive Search is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that has enacted fair chance, arrest, or conviction-based employment ordinances, Scion Executive Search proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.

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