ERP Procurement Product Owner

Atlanta, GA, United States

Overview

The Enterprise Systems – Lead ERP Procurement Product Owner role is the System Owner and Functional Lead of the Oracle ERP Supply Chain modules with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot. This person is responsible for partnering with each Business to define, document and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.

As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.

The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:

Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants

Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants

Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

Responsibilities

Define System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities

Partner with system’s stakeholders to define/validate new and existing integration touchpoints across the network

Identify and document system gaps for product backlog for future enhancements/capabilities

Provide Direct and Indirect Procurement expertise in all areas of the Distribution and Manufacturing businesses for operational guidance and best practices

Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training

Strong understanding of Master Data Management to enable Standards across all Entities and System Platforms

Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training

Lead and own the Business Relationship with Software Vendors that delivers excellent Customer Service and responsiveness to the Business

Provide 2nd Level Operational Support for all Entities for each Platform that includes advanced troubleshooting techniques and tools to minimize Business impacts

Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline

Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs

Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization

Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users’ point of view

Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution

Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions

Business Requirements

Strong IT and Operational experience with Enterprise ERP Procurement, including Direct and Indirect, having great perspective on how users interact with the system

Deep understanding of chain of custody for critical value streams such as Lifecycle Management, Procurement processes, Inventory Control and Invoice Reconciliation processes

Deep understanding of data relationships to enable System-to-System performance

Working knowledge of Planning processes in a Manufacturing and Distribution Center

Strong experience in a Start-up or new Business Development environment

Customer Relations

Work closely with distribution centers, food production centers and business partners to ensure optimal alignment

Possess intimate knowledge of who the customers are and the ability to put others above himself/herself

Demonstrate the ability to value both relationships and results

Minimum Qualifications

Bachelor’s degree in Engineering, Computer Science, Business Administration, related field or relevant experience

8+ years of experience in an IT Business Analyst or related role

8+ years of experience with Enterprise ERP Procurement and/or Finance including Oracle Fusion ERP or equivalent systems

Excellent business communication and presentation skills

Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams

Excellent interpersonal, analytical, organizational, and problem-solving skills

Deep understanding of data requirements and flows

Preferred Qualifications

Oracle Fusion Cloud ERP Procurement and/or Finance Experience

Cloud based Enterprise ERP System experience

10+ years of experience with Oracle ERP Procurement and/or Finance configuration and support

Demonstrated experience of Advanced Supply Chain tools within Oracle ERP

Experience driving integrations between SaaS based enterprise systems and third-party stakeholders

Experience with Master Data Management across enterprise systems

Business process management experience

Minimum Years of Experience

8

Travel Requirements

25%

Required Level of Education

Bachelor's Degree

Major/Concentration

Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field or relevant experience

Job FunctionInformation Technology

Position TypeExperienced Professionals

Requisition ID2023-15213

Posting Location : LocationUS-GA-Atlanta