System Administrator

System Administrator – Field Services (ServiceNow / ITSM)We are seeking a System Administrator (Field Services) with strong expertise in ServiceNow and ITSM tools to support enterprise-level desktop support operations. This role will be responsible for ensuring smooth system administration, service delivery, and incident/problem resolution within the ITSM framework.Key ResponsibilitiesProvide end-to-end desktop and field services support for end users across the organization.Manage and maintain ServiceNow ITSM modules (Incident, Problem, Change, Service Request).Monitor, troubleshoot, and resolve hardware, software, and system-related issues.Perform system administration tasks, including account provisioning, access management, and configuration updates.Ensure compliance with IT policies, security standards, and best practices.Collaborate with cross-functional teams to escalate and resolve critical IT incidents.Generate and analyze ITSM reports for continuous service improvement.Contribute to process automation and optimization within ServiceNow.Required Skills & Qualifications5–7+ years of experience in System Administration / IT Manager / Field Services / Desktop Support.Hands-on experience with ServiceNow ITSM modules.Strong knowledge of incident, problem, and change management processes.Solid troubleshooting skills for desktop, laptops, mobile devices, and peripherals.Familiarity with Active Directory, Windows OS, and enterprise applications.Excellent communication, documentation, and customer service skills.Nice-to-HaveITIL certification or knowledge of ITIL best practices.Experience in automating workflows in ServiceNow.Exposure to SCCM, Intune, or similar device management tools.