System Administrator

Job-ID Reference Remote50% RemotePay rate range - $30/hr. to $33/hr. Fully Onsite Job Description: Top Skills: LMS Administration, Inventory Management, Instructional Design Essential Duties and Responsibilities Learning Management System Administration • Administer, maintain, and optimize the Learning Management System (LMS). • Manage user accounts, learning assignments, certifications, and learning paths. • Maintain system integrity, troubleshoot issues, and coordinate vendor support. • Support system upgrades, testing, and implementation of new functionality. Reporting and Analytics • Develop recurring and ad hoc reports and executive dashboards. • Monitor compliance, certifications, and learning effectiveness. • Analyze data and provide recommendations to improve business performance. Learning Content Development • Design and maintain eLearning, job aids, guides, assessments, and knowledge articles. • Ensure learning content reflects current operational processes and adult learning principles. Business Communications • Develop professional communications for frontline agents, supervisors, managers, and leadership. • Prepare operational announcements, policy updates, training notifications, and change management communications. • Responsible for ensuring timely, creative and accurate dissemination of contact center communications, multimedia content and information • Create a variety of content for platforms, ensuring quality, accuracy and effective storytelling that aligns with applicable messaging Operational Support • Partner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives. • Provide consultation and performance support across all levels of the contact center. Device Inventory Management • Maintain accurate device inventory records. • Perform monthly and annual inventory reconciliations. • Coordinate equipment assignments, returns, audits, and lifecycle management. Minimum Qualifications • Bachelor's degree in Instructional Design, Business, Communications, Education or a related field, or equivalent combination of education and experience. • Three (3) to five (5) years of experience administering a Learning Management System. • Three (3) to five (5) years of experience supporting a contact center environment. • Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint. • Excellent written, verbal, organizational, analytical, and project management skills. Preferred Qualifications • Experience with Absorb, Cornerstone, Docebo, LearnUpon, or similar LMS platforms. • Experience using Articulate Storyline, Rise, Adobe Captivate, or comparable authoring tools. • Knowledge of adult learning theory, instructional design, and change management. • Experience supporting technical support or customer care organizations. Core Competencies • Learning Management Systems Administration • Business Communication • Instructional Design and Content Development • Reporting and Data Analytics • Project Management • Contact Center Operations Expertise • Continuous Improvement • Collaboration and Stakeholder Management Performance Expectations • Maintain accurate LMS records and high system availability. • Deliver timely executive reporting and actionable analytics. • Publish clear, professional communications that support operational readiness. • Complete monthly and annual device inventory reconciliations with high accuracy. • Support operational initiatives that improve employee capability and customer experience. FLSA Classification Exempt (recommended; final classification to be determined by Human Resources based on organizational guidelines).