Network Engineer
, PA, United States
Dojo Networks specializes in providing fully managed Internet and WiFi service to apartment communities. We are a rapidly growing State College, PA - based company seeking additional technical staff to help us build/maintain our high-performance networks and provide very responsive customer support.
About the Position:
As a Dojo Networks Network Engineer, you will be building and maintaining data networks that provide wired and wireless connectivity to the end-users, responding to escalated customer issues, network monitoring, and collaborating with NOC regarding support processes.
Primary Responsibilities:
Skilled with central configuration management and orchestration
Hands-on experience with writing templates using Jinja/YAML/Python
Knowledge in Orchestration platforms, including Netbox, Ansible configuration and writing playbooks
Managing wired and wireless network equipment
High-scale monitoring and analysis experience
MPLS and optical transport network design, analysis and operations
Available to assist with network, software or hardware issues.
Support virtualization environments and servers.
Deploy and manage physical and virtual network devices.
Work with sales engineering post-sale in bill of materials creation
Design, implement, and troubleshoot wired and wireless network deployments.
Network hardware configuration and deployment.
Provide guidance and QA oversight to project contractors.
Assist with customers' wired and wireless connectivity issues.
Assist NOC staff with direct support to Internet users.
Monitor and respond to network performance alarms and maintain SNMP tools.
Keep documentation updated as network changes are made.
Monitor system performance and customer escalations.
Interact with the end users to identify any potential concerns.
Willingness to analyze and report issues and solutions to improve overall efficiency and effectiveness
Willing to participate in on-call rotation
Minimum Qualifications: 3+ years of relevant experience with minimum AS degree or equivalent experience.
1+ years of experience utilizing Ekahau, Ekahau Certified or equivalent software/certifications.
Proven customer service and problem-solving skills, working remote or on-site with customers and vendors.
Strong knowledge of IP protocols, routing protocols, firewalls, and routers.
Deep experience with server management and virtualization technologies (On-premises and Cloud).
Good understanding of version control systems like Git for managing network configurations and infrastructure as code
Skilled in automating network provisioning, configuration, and management tasks.
Familiarity with network troubleshooting tools such as Wireshark.
Experience in monitoring and logging solutions to ensure the health and performance of network infrastructure.
Service Provider background is a plus.
Strong interpersonal, written, and oral communication skills.
Extensive knowledge of networking concepts and environments
Ability to perform well in a team environment, including the accurate transfer of information and task hand-off
Possess a strong background in customer care
Valid driver's license and clean driving record
Ability to travel to neighboring cities as required
Legally authorized to work in the U.S. and ongoing background checks required
Compensation and Benefits: Medical and Dental/Vision plans available
401(k) with a company match
Voluntary Life/AD&D
Long-Term Disability (LTD)
Short-Term Disability (STD)
Holidays and Paid Vacation
Benefit Conditions:
A waiting period may apply
Only full-time employees are eligible
Typical Schedule:
9AM – 5PM or 11AM-8PM EST, Monday-Friday
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