Lead Tech Process Improvement- Capital Markets

Los Angeles, CA, United States

**LEAD TECH PROCESS IMPROVEMENT**

**WHAT IS THE OPPORTUNITY?**

This position is responsible for leading the technology process improvement team across technology groups and technology initiatives. The person in this role engages with all levels of staff and management in the technology and business units. This role operates in a fast-paced environment with teams of motivated colleagues to deliver high quality solutions that add value to colleague and client experiences. Successful incumbent will be capable of working in a rapidly changing industry/environment, can tolerate ambiguity, demonstrate problem-solving leadership and act as a change agent at both the organizational level and via solutions delivery.

**What you will do**

+ Lead process improvement for Technology and Innovation

+ Work with business teams to understand the processes on projects and other strategic needs

+ Lead documentation efforts across ITPMO, Strategic Programs, and with strategic planning processes

+ Lean Six Sigma and Process Expert.

+ Foster a collaborative, success-oriented team environment where resources are empowered and accountable.

+ Provide thought leadership and significant influence to the continuous improvement of processes, policies and best practices to optimize delivery of employees and contractors.

+ Root cause analysis

+ Provide proper escalation to leadership for issues/problems as necessary.

+ Participate in the organization's strategic and financial planning process.

+ Gain and maintain a broad understanding of business, business needs, and work on the highest priority programs

+ Provide effective support across Capital Markets Teams

+ Manage & collaborate across various siloes to understand end to end lifecycles

+ Work in partnership with business and technology resources across CNB

+ Ensure program/project standards (documentation, risk/dependency management, budget tracking, reporting, and governance) are consistent across the department and meet the needs of stakeholders.

+ Facilitates the creation of a team environment by providing strong mentoring skills and interdepartmental communications

+ Ensure compliance with company's policies, processes and procedures.

+ Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

+ Completes all required training.

**Must-Have***

+ Bachelor's Degree or equivalent

+ Minimum 3 years experience in Information Services/Technology

+ Minimum 2 years experience working with one or more Capital Markets Products (Interest Rate Risk Management, Foreign Exchange, and International Banking and Trade Finance (including Supply Chain Finance)).

+ 10+ years of business process improvement experience

+ Minimum 3 years leading Lean Six Sigma initiatives

**Skills and Knowledge**

+ 3+ years of program/project management experience with a proven track record for delivering projects and driving execution.

+ 3+ years of experience managing direct report teams preferred

+ Demonstrated experience of program/project management in an environment employing a variety of software development methodologies (agile, iterative, waterfall, etc)

+ Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.

+ Strong interpersonal, analytical, problem solving, facilitation, organizational, prioritization, effective decision making, and conflict resolution skills. Ability to negotiate or persuade others in complex situations.

+ Strong problem solving and analysis skills, combined with impeccable business judgment and ability to communicate with highly technical and business management teams

+ Ability to build, manage and sustain strong collaborative and productive relationships with business partners

+ Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.

+ Strong planning and organization skills

+ Experience of managing multiple stakeholders at all levels of the organization

+ Demonstrated experience in motivating and leading project management teams

+ Strong people management skills, including an understanding of how to attract, develop and retain talented individuals and experience in identifying and implementing training & development plans

+ Demonstrated ability to lead complex strategic initiatives within a technical and/or business environment

+ Understanding of finance and capital budgeting principles

+ Understanding of end-to-end project and software development lifecycles

+ Experience working in a multi-vendor (outsourced) environment strongly preferred.

+ Demonstrates resilience and flexibility when presented with challenges or changing priorities

+ Experience in financial services institutions

**Compensation**

Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

***To be considered for this position you must meet at least these basic qualifications**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

**Benefits and Perks**

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

**INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT**

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

**ABOUT CITY NATIONAL**

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North Americas leading diversified financial services companies.

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