Audience Services Representative

Los Angeles, CA, United States

About Los Angeles Philharmonic Association Founded in 1919, the Los Angeles Philharmonic Association presents, and promotes the performing arts in its varied forms at the highest level of excellence to a diverse and large audience, at Walt Disney Concert Hall, the Hollywood Bowl, The Ford, and YOLA.

Audience Services Representative (Local 857 Treasurers & Ticket Sellers Union) Position : Audience Services Representative

(Local 857 Treasurers & Ticket Sellers Union)

FLSA Grade:  Non-Exempt (Part-Time Variable)

Position Summary:

Provide direct telephone, letter, and electronic customer service for the public daily, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.  This position is hybrid with a minimum requirement of 3 days in the office and 2 days remote.

Position Elements:

Provide high-level customer services to resolve complex or difficult customer inquiries by phone, letter, live chat, e-mail, and social media

Function as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, The Ford, and Hollywood Bowl

Provide helpful information, including suggestions for event, performance, price options, parking options, directions, restaurants, access for patrons with disabilities and all other services provided by the Los Angeles Philharmonic Association

Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items; up-sell appropriate services and events

Assist with database maintenance, add accounts in ticketing system, and correct patron information

Take reservations for free admission events

Make outgoing calls to patrons regarding program or event changes, new services, or offerings as necessary

Compose and distribute periodic customer comment reports

Provide pre-concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert Hall

Attend performances at the Hollywood Bowl; greeting guests and working with box office and house management to help reconcile onsite customer concerns

Learn our ticket sharing technology to guide patrons through their online interactions with all pertinent web portals

Other duties as assigned

Relationships:

Reports To: Audience Services Manager

Interacts With:

The Music Center and LA Phil venue Operations teams

Walt Disney Concert Hall, Hollywood Bowl, and The Ford Box Office

Assistant Director, Sales and Customer Engagement

2-3 years experience in the customer service field

Previous ticketing experience preferable

Flexible schedule required for day, evening, and weekend shifts. Ability to work nights and weekend shifts

Strong interpersonal skills with an ability to work well with people at all levels, across a diverse customer base

Computer proficient including Microsoft Office and Windows Operating System

Ability to think quickly and creatively problem-solve

Excellent verbal and written communication skills

Ability to type 40 wpm

Superior interpersonal manner

Excellent organizational skills

Knowledge and passion for the arts

Secondary language preferred

The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.

The only way to apply for an LA Phil position online is through this portal. If you receive a link or request to apply outside of this portal, please disregard it and contact [email protected] . The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.

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