Tech Area Lead Director – Client Products

Atlanta, GA, United States

WHAT YOU'LL DO

To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA.

We are currently building a pipeline of Agile experts to enhance our agile capabilities. Therefore, we are looking for people who are passionate about Agile ways of Working and want to spread Scrum ways of working framework within our teams.

To execute this transformation, we need people who can translate business needs into technology assets and decides “how” they are deployed, while owning the technology strategy and expertise development for a certain area of practice.

As Tech Area Lead, you will be responsible for defining and overseeing the technology tools, architecture and roadmap supporting our client account and relationship management services and tools that will enable BCG’s commercial Managing Director and Partners to meet the needs of a rapidly growing firm. This is a new role, and you will be responsible for shaping the team and the technological roadmap.

The Tech Area Lead is a senior technology leader with extensive experience thinking strategically around technology development and mentoring people. Strategically, you will have to oversee key decisions, including whether short term benefits with long term technical debt should be pursued over longer development lead time. Additionally, you will be integral in the decision of technical tooling and carry out regular reviews of performance metrics. From a people-management perspective, you will oversee technical personnel, including management of vendors. You will develop a close working relationship with the Portfolio Lead(s) to ensure alignment of technical resources and business priorities. You will inform key stakeholders about the state and direction of the tech strategy adopted by Chapter Leads, Product Owners, and other stakeholders. You will mentor the people around you and drive collaboration and knowledge sharing to benefit your area and the broader organization

This role will oversee development and operations activities as well as perform all other related tasks, such as:

Partnering with the Client Team lead to define roadmaps and priorities for the technology portfolio

Managing the Client technology budget and lead the creation of business cases necessary to secure funding for future initiatives

Managing and coaching the team of engineers, technical specialists, and architects -- and introducing new technologies and practices as needed

Ensure adherence to firm-wide technology standards, and adapting them to suit Tribe's needs

Leading technical analysis of both packaged software solutions and custom-built applications

Advocating for release management and automation best practices

Ensuring proper root cause analysis and remediation is executed during any incidents or outages

Working with vendors to augment team capacity and knowledge; partnering with them to continuously improve quality, agility and outcomes

YOU'RE GOOD AT

Thinking strategically and developing executable plans to achieve business needs

Applying Agile software development methodologies and principles, including work estimation techniques

Overseeing technical architecture, tooling, platforms & systems in coordination with Enterprise Architecture, and ensuring compliance with standards and guardrails

Leading a group of agile teams to deliver on defined roadmaps

Building relationships and working closely with key stakeholders to understand business problems and surfacing technology options to address those problems – including experimenting with emerging technologies

Leveraging strong analytical abilities and creative problem solving

Learning new tools and technologies with a high degree of technical competence, be willing to know “what’s coming next in terms of disruptive technologies

Operating with a transparency mindset, communicating clearly and openly both above and below

Written and spoken communication to a wide audience including stakeholders, leaders and external partners

Committing to deliver high quality work by collaborating cross-functionally to achieve the best results for the organization

Working with a multicultural, distributed team located in different time zones and having the capacity to work on multiple projects concurrently

Leading software development and software engineering teams and troubleshooting technical issues that involve software development, engineering tasks and product releases

Taking long-term view on managing tech competency resourcing and vendors, including in light of large change initiatives and/or changes in demand

Overseeing technical architecture, tooling, & systems in coordination with Enterprise Architecture, and ensures compliance with technology standards, tools, and guardrails

Focusing on delivering agreed-upon business results and customer value

Keeping abreast of your domain area and relevant industry trends

Bringing a customer-cantered approach to your work; inspire and motivate your team

YOU BRING (EXPERIENCE & QUALIFICATIONS)

Total 10+ years’ real experience at a Managing Position within the IT function, leading cross-functional teams / teams or teams and solving complex problems for business functions

Leadership of technical teams and vendors during significant implementation programs

Hands-on implementation experience with business applications solutions, both custom and off-the-shelf; knowledge of Microsoft Power Platform is an advantage

Experience in agile development environments with all aspects of SDLC

Ability to lead/perform software platform assessments, as well as make architectural recommendations pertinent to business needs and related dependencies.

Good understanding of security best practices from development and deployment perspective

Strong technical competence, with the ability to rapidly learn new tools and technologies.

Financial literacy and an understanding of budget and funding processes

Flexibility and entrepreneurial spirit to adapt easily to changing requirements and priorities.

Agile ceremonies to provide teams necessary direction and guidance

Exceptional communications and stakeholder management skills

Experience of CRM technologies (Microsoft Dynamics, Salesforce), account/relationship management and business development processes

Good analytical skills to guide decision-making using different types of data

YOU'LL WORK WITH

BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership. WHO WE ARE

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG. EQUAL OPPORTUNITY

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. PDN-9b2a7f2c-32fe-42ba-8800-294b7b8801db

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