Senior Software Engineer - Network Systems

Santa Clara, CA, United States

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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Job Description

We are currently seeking a Software Engineer to join our Network Services team.

ServiceNow's infrastructure teams operate on a principle of doing things better and smarter than they were done before. To that end, automating network tasks and using tooling to monitor and manage the network is top priority.

The Network Services team is part of our Global Cloud Engineering organization. Global Cloud Engineering architects, builds and operates the network infrastructure that runs our SaaS platform. It is built on the principles of stability, security, ability to scale, high performance, and cost effectiveness.

You will be part of a team that defines and executes innovative ways to deploy, operate and monitor networking systems at scale. In addition to tools, software development and testing, your work will involve interacting with other members of the infrastructure organization, the ServiceNow development teams, and working with network hardware vendors on implementing new hardware and software features.

You will possess an understanding of networking protocols, combined with software tools development expertise. You should have experience designing, developing, and testing software for network automation and have strong track record of success.

What you get to do in this role:

Develop automation software to be integrated with existing systems or enhance functionality to support a rapidly growing, multi-vendor network environment

Design and build automation frameworks and services to be utilized across multiple teams

Understand complex network management requirements and design, develop, test, implement and sustain automated solutions

Partner with the network engineers to define and gather requirements for tools, take existing processes or even redefine it with an external team and automate them

Automate detection, response, event triage, probable root cause analysis and auto-remediation of network incidents

Work with management to procure and deploy commercial or open-source tools focused on network availability, performance and capacity monitoring, alarming and management

Identify, define and develop common interfaces (APIs) which could be used for querying databases , craft metrics, or analyze problems

Define and author network automation development techniques and standards

Work with design teams, technical staff, and Hardware/Software groups from various network equipment vendors on new feature requests

Assist with the automation of test to verify equipment and software functionality in a lab. Working knowledge of test frameworks such as JUnit or PyUnit would be a plus

Participate in rotation on-call schedule with other team members for the systems developed.

The candidate should have a working knowledge of networking including routing, switching, security, and load balancing as well as one or more scripting or compiled programming languages. A proven track record and experience in designing, developing, testing, and running network automation software is a must. The following is a list of requirements for this role:

Qualifications

To be successful in this role you have:

4+ years of advanced programming or scripting skills and experience with a focus on Python/Golang/Java

Knowledge of networking protocols, equipment, and vendors. This can include Cisco, Juniper, F5, Firewalls, VPN devices, routing, switching, load-balancing, etc.

Experience in software development using data modeling tools for automated network incident management, device configuration and change management, network operations, etc.

Practical experience and understanding of network monitoring and management best practices, procedures, tools and network security fundamentals

Knowledge of MPLS, OSPF and BGP protocols a plus

Previous network design and administration and working knowledge of Linux is a plus

Working knowledge of Java, HTML, Django or Unix scripting would be a plus

Working knowledge of server-side JavaScript would be a plus

Experience with ServiceNow scripting would be a plus

Experience with JUNOS, Cisco NX-OS, and Ansible automation would be a plus

Familiarity with virtualization and cloud infrastructure technologies is a plus

Excellent analytical, strategic planning, written and oral communication skills

Good team player, attention to detail and ability to work well with others

Bachelor or Masters degree in CS/EE

GCS-23

For positions in the Bay Area, we offer a base pay of $137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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