Member Service Representative

Base Pay $14.50 / Hour

Job Category PART TIME

Employee Type Regular Part Time

Manage Others No

Description We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes.

Member Service Representatives are responsible to: Promote and sell memberships and services

Learn to give quality tours according to the goals and interests of our members

Scan member cards and greet by name

Build relationships and retain members

Answer member questions in a prompt, professional, and friendly manner

Attend paid trainings and meetings and learn new skills

Work with a team to make a lasting difference in your community

Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.

Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch

Requirements: Provide positive outlook and experiences

Friendly and team oriented

Adaptable to changing situations

Ability to manage multiple priorities

Must be able to stand for long periods of time

Professional customer service and communication skills

Responsible for quality and accuracy

Ability to learn new programs quickly

Proficient with Microsoft Suite and web navigation

Creative and innovative

High school diploma or GED

Bilingual helpful, but not required

Requirements As a Member Services Representative , you’ll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.

Your responsibilities will include: Give quality tours to potential new members

Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)

Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed

Giving quality tours tailored to the interests of prospective members

Greeting members by name and scanning members in

Building relationships and helping retain members

Providing prompt, friendly, and professional service

Multitasking in a fast-paced environment while managing front desk responsibilities

Participating in paid trainings and team meetings

Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)

Supporting your team to create a positive and engaging environment

Summary What We’re Looking For:

A positive attitude and team spirit

Strong communication and professional customer service skills

Ability to multitask, prioritize, and stay organized

Proactive approach to learning new information and using online/internal resources

Comfortable with standing for extended periods

Proficiency with Microsoft Office and basic web navigation

Bilingual a plus, but not required

High school diploma or GED required

Additional Information EEO The YMCA provides equal opportunity in employment to all employees and applicants for employment regardless of race, color, religion, sexual orientation, national origin, sex, disability, age, or veteran status

Risk Management Risk management and Child Abuse Prevention is the responsibility of all staff and volunteers

#J-18808-Ljbffr