Client Services Representative
Dublin, OH, United States
EOE Statement
Meeder Investment Management is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions; sexual orientation; and gender identity), national origin, disability, genetic information, and age (40 or over).
Category
Customer Service
Description
As a Client Services Representative, you will be responsible for managing new and existing accounts along with assisting in the creation and implementation of policies, procedures and processes. This position acts as the main problem solver for account problems and client inquiries, and it entails significant interface with both clients and financial advisors via phone and other electronic media. To perform this job successfully, the ideal candidate must have the drive to succeed, a positive attitude, and a love for providing excellent customer service.
Primary Responsibilities:
Discuss investment advisory products and platforms with existing and prospective clients
Set up, review, and verify new accounts
Work across various groups within Meeder Investments
Point of contact for resolution of priority requests and customer problems
Facilitate timely, accurate, and efficient account transactions
Work closely with financial advisors to keep them updated on progress and resolution of client issues/requests
Serve as quality control point to ascertain that all paperwork, policies, and procedures for customer requests have been adhered to in accordance with all compliance requirements
Participation on industry calls for regulatory items
Responsibilities as assigned including special projects with opportunities to cross train with other departments.
Critical Success Factors: Detail oriented with strong organizational skills
Ability to maintain accuracy and organization when responsible for diverse tasks
Excellent verbal and written communication skills
Capacity to prioritize work assignments
Professional, reliable, and accountable with high degree of ethics and integrity
Flexible and open minded; ability to thrive in a fast pace, strong team environment
Positive attitude and strong commitment to the Meeder Investment Management core values
Position Requirements Bachelor's Degree required
Strong MS Office skills particularly in Excel, PowerPoint and Word
Transfer agency or portfolio management systems experience a plus
Current FINRA Series 6 and 63 Licenses or be able to obtain within 6 months of start date
Full-Time/Part-Time
Full-Time
Shift
Days
City
Dublin
State
Ohio
Zip Code
43017
Key Words
Position
Client Services Representative
Number of Openings
1
Exempt/Non-Exempt
Non-Exempt
Req Number
CUS-24-00001
Open Date
4/22/2024
Location
Meeder Investment Management
About the Organization
Meeder Investment Management has helped clients successfully reach their financial goals since 1974. Headquartered in Dublin, Ohio, Meeder has over 125 professionals dedicated to serving the financial needs of financial advisors and their clients as well as government entities, with over $150 billion in assets under advisement.
Meeder's advice and solution suite is driven by our founding principle: providing investment solutions designed to improve investor outcomes. Meeder works with clients - both directly and through financial advisors - to offer a variety of investment solutions including mutual funds, investment portfolios, separately managed accounts, retirement plan services, and cash management solutions.
At Meeder, we pride ourselves on living our five core values: Do the Right Thing, Driven & Results Oriented, Relationships Matter, Continuous Improvement, and Discipline. Our core values are the cultural cornerstone for everything we do. They inspire and guide us in our day-to-day work, our relationships with colleagues, and when servicing our clients.
Visit www.meederinvestment.com for more. See Meeder's social media pages at https://linktr.ee/Meeder
*Assets Under Advisement consist of $58.4 billion of regulatory assets under management by Meeder Investment Management's registered investment adviser affiliates and $100.6 billion of non-discretionary assets as to which Meeder Public Funds provides strategic advice or consultation as of December 31, 2023.
This position is currently accepting applications.