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buildOn
Oakland
Engagement Specialist Type: Full Tim e, In-Person (Nonexempt) Location: Oakland, CA (within assigned Oakland schools) Schedule: Tuesday-Saturday; Monday-Friday outside of the academic year Work Hours: Hours vary depending on school assignment Start time: 7:30 am-9 am End time: 4-5:30 pm Pay: $22/hour - $23/hour. A staff member who works 40 hours
Job Source: buildOnFresh Approach
San Francisco, CA, United States
The mission of Fresh Approach is to create long-term change in local food systems by connecting California communities with healthy food from California farmers and expanding knowledge about food and nutrition. We accomplish our mission through a variety of food access and education programs across the Bay Area, including the Mobile Farmers Mark
Job Source: Fresh ApproachAsana
San Francisco, CA, United States
Asana is looking for a Director of Product Management to lead the team responsible for user and buyer engagement across our product. This leader would oversee the product organization responsible for a diverse portfolio of areas that span core product features, product-led growth, the end-to-end Asana mobile offering, and critical platform capabili
Job Source: AsanaRainforest Action Network
San Francisco, CA, United States
ABOUT RAN For more than 30 years, Rainforest Action Network (RAN) has campaigned to preserve forests, protect the climate and uphold human rights by challenging corporate power and systemic injustice through research, education, partnerships, non-violent direct action, grassroots organizing, strategic campaigns and communications. We are committed
Job Source: Rainforest Action NetworkFindem
San Francisco, CA, United States
What is Findem: Findem is the only talent data platform that combines 3D data with AI. It automates and consolidates top-of-funnel activities across your entire talent ecosystem, bringing together sourcing, CRM, and analytics into one place. Only 3D data connects people and company data over time - making an individual's entire career instantly ac
Job Source: FindemSpotOn
San Francisco, CA, United States
Product Manager - Restaurant Guest Engagement Location: Remote; Chicago, IL; Austin, Texas; New York City, NY; San Francisco, California; At SpotOn, we’re helping small businesses and restaurants compete and win with technology to better connect with their customers. Our core business is Point of Sale + Payments, our impact expands to marketing s
Job Source: SpotOnGoogle Inc.
San Francisco, CA, United States
Apply info_outline info_outline X Info This role may also be located in our Playa Vista, CA campus.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Redwood City, CA, USA; Ann Arbor, MI, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; San Francisco, CA, US
Job Source: Google Inc.OpenTable
San Francisco, CA, United States
Please note that candidates based in San Francisco, CA will be hybrid in office 2x a week. We are open to remote hiring in the US but will prioritize candidates located in PST timezone. The Opportunity: OpenTable is seeking a highly motivated Senior Product Manager to join our Diner Engagement team. This team is responsible for the core Diner Prod
Job Source: OpenTableSan Francisco, CA, United States
CUSTOMER SUCCESS, PRODUCT ENGAGEMENT SPECIALIST Overflow. The Most Powerful Giving Platform On The Planet. Overflow is the philanthropy platform for today-pairing modern technology with an uncomplicated approach to giving. We are a Series A startup founded in Silicon Valley with an audacious mission to inspire the world to give. We are backed by top-tier VC firms ( Uncork , Craft & Village Global ) and strategic angels & leaders within organizations like Hubspot, Golden State Warriors, Carta, Lyft, Stripe, & Venmo.We are addressing a $450B philanthropic market ripe for disruption. Overflow is a B2B SaaS company that unlocks net-new donations for nonprofits solving some of the most pressing problems we face as a civilization. We are working to make generosity frictionless across all asset classes and we are starting with stocks. Some of the top nonprofits in the world trust us and we are positioned to lead the market as a top payments provider. Learn more about why we started this company .
FOUNDING PRINCIPLES Overflow was founded on the Ancient Christian Proverb 11:24 “The world of the generous gets large and larger.” It is teachings similar to this that guides, empowers, and directs our executive leadership team.
OVERFLOW CULTURE Vision is where we are going & Culture is how we get there.
We endearingly call our team Flow Fam. Launching in 2020, we are a remote hybrid team with major hubs in Silicon Valley, California & Birmingham, Alabama.
Moving forward, our hiring focus will be the San Francisco - Bay Area as we expand our Headquarters and cultivate an in office work culture. Candidates’ willingness to relocate for this role is highly valued.
JOB DESCRIPTION Overflow’s Product Engagement Specialist is responsible for effectively engaging customers in various tech-first touchpoints to provide education, increase product utilization, and deliver customer value. The more engaged a customer is with the Overflow team, the more likely they are to reach their objectives with Overflow and renew year over year. The Product Engagement Specialist will work closely with Strategic Relationship Partners (SRPs) to ensure that customers receive the right touchpoint at the right time to develop a lasting partnership. The ultimate goal of the Product Engagement Specialist is that customers love the platform so much they share Overflow with their network and grow the Overflow customer base.
Design and execute post-onboarding touchpoints that engage customers throughout their Overflow lifecycle
Act as the customer’s guide to successfully launch Overflow to their constituents.
Report weekly engagement statistics to SRPs for their book of business
Create content and resources to provide education on various aspects of the Overflow product, donor development, church finances, generosity, and more.
Understand customers’ needs and priorities to optimize the use of the Overflow platform and communicate those to the product and engineering teams as well as the broader Overflow team. Be the voice of the customer and provide internal feedback on how Overflow can better serve our customers.
Identify new opportunities with SRPs: up-sells, cross-sell, additional consulting and training
Effectively communicate application features and product information for new releases and facilitate their adoption.
Collaborate closely with various cross-functional teams (Product and Engineering, Marketing, and Sales) to drive better results.
NON NEGOTIABLE QUALIFICATIONS Alignment to Overflow’s mission to Inspire The World to Give founded on Christian Proverbs 11:24 “The world of the generous gets larger & larger.”
Agreement with Overflow Values which inspires Overflow Company Culture
Willingness to travel & participate in in person gatherings
Commitment to serving the evangelical Christian church space, alongside wider 501(c)3 non profit space
DESIRED TECHNICAL SKILLS & APTITUDES You are deeply passionate and curious about the work of churches and nonprofits and how it can be accelerated through innovation and generosity.
You care about the details and won't stop until a solution is found.
You engage clients and partners from a place of authenticity and empathy, seeking to creatively problem solve to meet customer needs.
You're an outstanding verbal communicator that knows how to think on your feet and work with a team to develop innovative strategies that further the partnership.
You're an exceptional written communicator with a talent for making clients feel known and understood, and an ability to craft comprehensive, well-informed communications.
You have experience in generating customer-facing content and resources.
You are exceedingly organized and are skilled in managing and following up on many tasks at once.
You are ready to move fast and learn fast!
Minimum 3 years’ experience in SaaS Customer Success
B2B experience is a must.
Experience on the staff of churches or nonprofits a huge bonus!
Bachelor’s degree in a related field required
TECH STACK GENERAL TEAM
Slack
Google Suite
Notion
Zoom
Pitch
CUSTOMER SUCCESS TEAM
Aircall
Internal Portals
Monday.com
OFFER LETTER COMPENSATION PACKAGE BASE SALARY Payable on a bi-monthly basis & subject to all withholdings & deductions as required by law
EQUITY GRANT Subject to approval by Board of Directors, 4 year vest, 1 year cliff
BENEFITS OFFERING *These details are for information purposes and are subject to any company policy or plan changes
Medical Health Plan
Dental Care Plan
120 hours paid time off (PTO) earned on an accrual basis
Company-paid holidays
Paid parental leave plans
Generosity Fund
401(k) Plan
IRL Gatherings
Mental Health Stipend
RECRUITING PROCESS OVERVIEW SUBMIT APPLICATION [30 MINUTES]
Review Focus
Experience
Qualification
Values Alignment
Submit Overflow Application via Typeform
All applications will be reviewed & advanced by HR Admin
Response Time : 2 weeks
I nterview Focus
Functional Knowledge
Technical Depth
Customer-Centric
Cross-Functional
Culture Carrier
Scheduled by HR Admin with 2 Overflow Team Members
Response Time : 2 weeks
Interview Focus
Accountability
Culture Fit
Scheduled by team manager
Response Time : 3 weeks
Culture Fit
Compensation Package
Scheduled by VP of People
Response Time : 2 weeks
OVERFLOW ANTI SELL Instead of influencing you with our best sales pitch, hope our best anti sell will strength your convictions to join Overflow.
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Email Alert for Product Engagement Specialist jobs in San Francisco, CA, United States
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