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IT Specialists
Colorado Springs
Job Description Job Description We are currently seeking a knowledgeable and customer-focused MSP Helpdesk Admin to join our team at IT Specialists. As an MSP (Managed Service Provider) Helpdesk Admin, you will be responsible for providing technical support and troubleshooting assistance to our clients. Your role will involve handling incoming he
Job Source: IT SpecialistsCompQsoft
Colorado Springs, CO, United States
Job Title: Help Desk Specialist Location: Colorado Springs, Colorado (Onsite work with some flexibility) Full-time job with salary and benefits Certification: Any one of the IAT Level II certifications (Security+ CE, CCNA-Security, GICSP, GSEC, SSCP) Security Clearance: Secret Responsibilities: Provides phone and in-person support to users in the a
Job Source: CompQsoftAuria
Colorado Springs, CO, United States
Auria is looking to hire a Helpdesk System Administrator to support the C2BMC-G Infrastructure Engineering team in a fast-paced, dynamic environment near Colorado Springs at Schriever Space Force Base. Act as the first line of defense for user-level interactions and issues. This position primarily supports users in person, secure phone, email, or i
Job Source: AuriaLockheed Martin
Colorado Springs, CO, United States
Job Description This individual will act as the first line of defense for user level interactions and issues. This position will be primarily supporting users in person, secure phone, email, or instant message (IM). This position will be customer facing, so refined customer service skill, in addition to IT skills is a must for this position. You m
Job Source: Lockheed MartinNorthrop Grumman
Colorado Springs, CO, United States
Principal Systems Administrator – Helpdesk System Administrator (24-066) Requisition ID: R10155492 Category: Information Technology Location: Schriever AFB, Colorado, United States of America Clearance Type: Top Secret Telecommute: No- Teleworking not available for this position Shift: Days (United States of America) Travel Require
Job Source: Northrop GrummanPrattwhitney
Colorado Springs, CO, United States
Helpdesk System Administrator - On site (Top Secret Clearance Required) page is loaded Helpdesk System Administrator - On site (Top Secret Clearance Required) Apply locations CO505: 720 Irwin Ave, Schriever AFB 720 Irwin Avenue Schriever AFB, Schriever Air Force Base, CO, 80912 USA time type Full time posted on Posted 14 Da
Job Source: PrattwhitneyRaytheon Technologies
Colorado Springs, CO, United States
Date Posted: 2024-04-15 Country: United States of America Location: CO505: 720 Irwin Ave, Schriever AFB 720 Irwin Avenue Schriever AFB, Schriever Air Force Base, CO, 80912 USA Position Role Type: Onsite Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.
Job Source: Raytheon TechnologiesNorthrop Grumman
Colorado Springs, CO, United States
Principal Systems Administrator – Helpdesk System Administrator (24-065) Requisition ID: R10155488 Category: Information Technology Location: Schriever AFB, Colorado, United States of America Clearance Type: Top Secret Telecommute: No- Teleworking not available for this position Shift: Days (United States of America) Travel Require
Job Source: Northrop GrummanColorado Springs, CO, United States
We are currently seeking a knowledgeable and customer-focused MSP Helpdesk Admin to join our team at IT Specialists. As an MSP (Managed Service Provider) Helpdesk Admin, you will be responsible for providing technical support and troubleshooting assistance to our clients. Your role will involve handling incoming helpdesk requests, diagnosing and resolving technical issues, and escalating complex problems to senior technicians when necessary. The ideal candidate for this position will have a strong background in IT support, excellent communication skills, and a passion for providing exceptional customer service.
Responsibilities Provide technical support and troubleshooting assistance to clients via phone, email, or remote access
Handle incoming helpdesk requests and document all relevant information in the ticketing system
Diagnose and resolve technical issues for end-users, maintaining a high level of customer satisfaction
Escalate complex problems to senior technicians or other team members as needed
Assist clients with setting up and configuring hardware and software
Perform regular maintenance and updates on client systems
Stay up-to-date with the latest technologies and industry trends
Collaborate with other team members to resolve technical issues and ensure client satisfaction
Requirements
Proven experience as an MSP Helpdesk Admin or similar role in an MSP
Strong knowledge of IT support and troubleshooting principles
Excellent communication and customer service skills
Ability to diagnose and resolve technical issues in a timely manner
Experience with ITSM ticketing systems and remote support tools
Knowledge of Windows and macOS operating systems
Basic understanding of networking concepts and protocols
Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
Benefits
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Helpdesk Technician (MSP) jobs in Colorado Springs, CO, United States
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