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Network & Infrastructure Engineer

Santa Clara, CA, United States

About Us

Versa Networks, Inc. is a leading vendor of next-generation Software Defined solutions and architectures, called SASE (Secure Access Service Edge). Versa is providing an end-to-end solution that both simplifies and secures the WAN/branch office network.

The goal of Versa Networks is to provide unprecedented business advantages through a software-based approach that allows for unmatched agility, cost savings and flexibility. We have created a feature-rich, scalable yet simple to use software platform to implement many different enterprise and service provider use cases, including:

Full software-defined branch for enterprise customers.

Secure SD-WAN for enterprises with layered security.

Next-generation managed services for service providers.

We are looking for Cloud Managed Services Engineer.

Job Summary & Responsibilities

The Cloud Managed Services engineer will be responsible for providing end-to-end management as well as technical support to debug diverse complex networking problems reported by the customer on the Versa hosted platform/solution.

Helps customers to solve reported product and network problems of varied complexity.

Replicate customer issues in the lab environment.

Work with engineering team to replicate customer issues and test possible fixes.

Work on problems of diverse scope across all solutions from Versa

Incident/ticket lifecycle management

Setting up infrastructure.

Create knowledge articles.

Ability to write bash/python scripts(optional)

Job Qualifications & Essential Skills

ROUTING, OSPF & BGP, MPLS, L3 VPN – expert level

TCP/IP protocol suite, SFW, NGFW

Good understanding of IPSec VPN/SSL-VPN/NAT/GRE.

Hands-on experience in anti-virus software, intrusion detection, firewalls and content filtering

Understanding of security logs , vulnerabilities , CVEs, threat map

Experience in handling perimeter security , endpoint security , web and email security

Working knowledge of Linux/Unix environment.

Good understanding of virtualization, SaaS, IaaS and related technologies.

Experience in managing, supporting, and deploying network infrastructures.

Strong ability to diagnose server or network issues which will be complex in nature.

Understanding of common information architecture frameworks.

Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.

Good verbal and written communication skills, and ability to address conflict with others constructively.

Ability to work in 24x7 rotational shifts.

Commitment to customer delight is a must.

Quality focussed, result and goal-orientated person.

Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment.

Team player, can-do attitude and takes initiative.

Ability to work independently as well as in a team (in a start-up environment).

Good communication skills to work with cross-functional groups.

Strong skills in large-scale software design and development.

Excellent verbal and written communication skills.

Excellent troubleshooting and problem-solving skills.

8+ years of hands-on experience in a similar role

The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.

$170,000 - $210,000 OTE

Desired Skills

Experience in configuration and troubleshooting networks and security appliances.

Experience in Threat Analysis and Security Incident handling

Certifications like CEH , GIAC (Global Information Assurance Certification) ,CCSP will be an added advantage.

SIEM (ArcSight , QRadar or any industry leading tools) administration for standard and Custom Log Source Onboarding of On-prem/Cloud

The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills.

Prior experience working in a TAC environment will be a plus.

Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Qualifications

BS (MS Preferred) - Computer Science, Information Security/Technology or equivalent

Our Benefits

Versa Networks is a small but rapidly growing organization. It is built by people with vast experience in the networking industry. We are a pragmatic team with a healthy work-life balance. We offer competitive compensation packages with pre-IPO equity. Additionally, we offer a quality of life benefit to everyone in an inspiring environment with skilled and passionate co-workers. Our exciting company culture offers a great place to work and most important, to have fun.

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