Concessions Attendant
Fredericksburg, VA, United States
Description
The Fredericksburg Field House is currently accepting applications for Concessions Attendant. The Concessions Attendant is responsible for providing outstanding guest service, receiving and processing payments, serving food and beverage items in a timely manner, as well as preparing and cooking food in a timely manner according to menu standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operate cash register and Point of Sale (POS) System
Engage with members and guests to include greeting customers
Provide excellent service, build rapport with guests and respond quickly to requests
Build rapport with members and guests
Upsell food and beverage items
Serve food and beverage items in a timely manner
Open, close, clean, and maintain concessions areas
Organize, stock and control inventory
Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (F&B Manager, Manager on Duty, etc.) and/or the General Manager.
Requirements Display strong verbal communication skills
Display professionalism in appearance and interaction with guests
Detail oriented and possess outstanding organizational skills
Ability to remain calm and focused in a high-volume, fast-paced environment
Ability to work in difficult and stressful environments
Ability to prioritize and perform multiple tasks simultaneously
Ability to remain calm and professional in emergency situations
Availability to work evenings, weekends, and holidays if necessary
QUALIFICATIONS
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to: Minimum of one (1) year of cooking experience, preferably high volume; less than high school education; or equivalent combination of education and experience
Ability to read and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals in English
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, as well as make change in US currency
Strong problem-solving, organizational, and analytical skills
Excellent interpersonal communication skills and the ability to de-escalate highly emotional situations and resolve situations to benefit the company and the guest
Upon hire and training, the individual must be able to successfully utilize the facility Point of Sale software
This individual must be 18 years of age if the facility sells alcoholic beverages
Certificates, Licenses, Registrations: To perform this job successfully, an individual must possess the following: Food Handlers Certification (within 60 days of employment)
Physical Demands: Standing: Constantly (>66%)
Sitting: Rarely ( Kneeling: Rarely ( Walking/Running: Constantly (>66%)
Bending/stooping: Occasionally ( Reaching/twisting: Occasionally ( Lifting/pushing/pulling: Occasionally (lifting up to 50 lbs with/without assistance) ( Hearing: Constantly (>66%)
Talking/shouting: Constantly (>66%)
Seeing: Constantly (>66%)
Work Environment:
The Concessions Attendant normally performs their duties in a temperature and humidity-controlled environment. Frequent exposure to non-controlled conditions (heat: stoves/ovens; cold: walk-in chillers and freezers) and ambient outdoor weather conditions is required. The noise level in the work environment is usually moderate to loud.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.