Licensed Clinical Program Director, Substance Use Disorders Program

Baltimore, MD, United States

Mindoula is a next generation population health management company that identifies, engages, and serves populations with complex behavioral health, medical, and social challenges across the continuum of care. By using technology to “scale the human connection,” Mindoula helps health plans, health systems, hospitals, and provider groups extend their reach and achieve their value-based service delivery goals. At Mindoula, we address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, therapists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations.

The Program Director of the Substance Use Disorders Program is the clinical lead responsible for clinical operations, performance, and outcomes across multiple states. The Program Director will be directing a multidisciplinary team of Program Managers/Leads, Therapists (LPC, LCSW), Peer Recovery Specialists, and Nurse Advocates (RN), who are collectively as a team providing and coordinating care on behalf of individuals facing substance exposed living, across a geographic region. You will steward our trauma-informed, innovative approaches to client engagement in close collaboration with community partners. You will enjoy the flexibility and autonomy to work from home while leading the team and providing clinical services in office, home, and community settings. While leading the team, you will ensure that the team, both individually and collectively, maintain their standards of excellent care + community and uphold expectations for engagement, yielding desired outcomes.

Location...

This position is 100% remote.

This job operates in a remote professional environment free from noise and distraction.

The Director must hold or obtain, at their own cost, licensure one of the below states: Louisiana

Missouri

Texas

Washington

Tennessee

What you'll do...

Partner with People Operations colleagues to hire, train, and coach an exceptional team, partnering with colleagues to close any gaps, locally and nationally, to ensure that the team consistently delivers high quality service and industry leading outcomes.

Understand contractual obligations to all relevant health care plan partners, in full, and ensure that all are met successfully at all stages of program implementation and delivery.

Create a plan to implement new programs, in partnership with other members of the Pop & Speciality Health team. Ensure it is scalable and sustainable, and then deliver. Solve problems as needed throughout the implementation to ensure all issues are resolved, goals are met and health plan partners are satisfied.

In partnership with the OEC team, deliver against monthly and quarterly enrollment objectives through SMART metrics and KPIs, implement improvements as needed to meet targets.

Coach and mentor all members of the team to deliver excellent service with a goal of high-quality engagement for all members, ultimately improving lives and reducing total cost of care across the cohort.

Ensure all team members know how to perform the core functions of their job, including onboarding members, delivering interventions, and utilizing the internal system to monitor their assigned members to maximize engagement and improve outcomes.

Facilitate a standardized approach to managing quality by integrating the systems of Quality Assurance (QA) and Performance Improvement (PI).

Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement, deepen internal understanding across markets, strengthen relationships with our partners, and enable us to continually drive toward results.

Manage to and report out on operational budgets for the program and partner with the leadership team to ensure delivery within or below approved limits.

Deploy standardized clinical models to achieve quality clinical outcomes that align with financial outcomes, across a multi-state clinical operation.

Lead and manage a team of Program Managers, Therapists, and Peer Support Specialists with the responsibility of overall team success..

Ensure that the clinical team is providing therapeutic care that complies with organization's best practices, standards, policies and procedures.

Contribute to the construction of clinical pathways, group therapy, classes and behavior-focused practice protocols.

When needed, carry a small caseload of clients and conduct biopsychosocial assessments to determine behavioral healthcare treatment plans for patients - e.g., when launching a new market or supporting a transition between clinicians.

Create and oversee scalable processes for client engagement, communication, and care collaboration.

Ensure strict compliance to all local, state, federal laws, and health plan rules and regulations.

Partner with compliance as needed/requested, including to conduct audits as required.

Model Mindoula values and promote responsible and ethical stewardship of company resources.

Perform other duties as assigned or as required to ensure success of our programs and partnerships.

What you'll need...

A clinical master's degree with 5+ years of leadership experience or an equivalent combination of education and experience is enough to successfully perform the essential functions of this job.

A Qualified Mental Health Professional (QMHP) holding one of the following licenses: Licensed Clinical Social Worker (LCSW), Clinical Professional Counselor (CPC), Licensed Marriage and Family Therapist (LMFT), Licensed Psychologist (PhD or PsyD), or equivalent.

2+ years' experience in network development and relationship management type roles. Proven success building strategic relationships.

History of success growing a market/region. Established relationships with community resources, OB / GYN offices, MAT programs, and / or local or state agencies in state.

Understanding of health plan coverage, including Medicare, Medicaid, and Commercial plans.

Background working in behavioral health

Background in maternal / substance abuse populations

Strong organizational skills, quick responsiveness, and act with a sense of urgency

Proven ability to design, integrate, and optimize business and clinical processes.

Reliable transportation and valid driver's license.

Advanced computer proficiency, comfort with cloud-based systems, and teleconferencing.

Experience using electronic medical records and teleconferencing solutions

Strong understanding/interest in public health and population health.

Previous experience working from home and organizing daily and weekly tasks.

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