Application System Administrator
Sandy Springs, GA, United States
Our Purpose
Bringing Friends and Families Together, Over Delicious Food, Served From the Heart
Our Mission
• Build an Amazing Workplace
• Create Customers for Life
• Become Franchisor of Choice
Position Overview
The Application System Administrator will lead, manage, and support critical business applications to ensure good performance, research, and resolve production issues including working with the application vendors technical support as needed. This role will have responsibility for multiple store operational systems including CrunchTime back-office software, online ordering and 3rd party delivery systems that support our restaurant operation's needs. This role will interact daily with internal customers to make sure their needs are being met.
The Application System Administrator will also be responsible for documenting system configurations, job processes, program modifications and system procedures across all systems. Additionally, the Application System Administrator will lead new software installations, system testing, configuration changes and updates, as well as a variety of application troubleshooting. This role will report to the Director, Restaurant Technology.
Responsibilities Include:
• Perform configuration, administration, deployment, integration, and tuning of software application systems
• Perform assessment of product enhancements and determine the benefit and impact of vendor changes to the software products
• Document procedures for resolving issues in the most efficient way
• Make recommendations to department and operations leadership on process improvement and effective use of the products by operations
• Provide technical support and troubleshooting assistance on software application related issues
• Coordinate with customers and application vendors on technical issues, estimate time to resolution and updates to concerned parties during issue resolution
• Communicate effectively with customers on problems and resolution steps and status
• Open and/or close work orders as needed
• Maintain system security (user accounts, responsibilities, passwords, etc...)
• Assist quality assurance in validating changes and perform testing as needed
• Responsible for maintaining quality standards on all projects
• Have a high level of computer security awareness
• Other duties, as assigned
Qualifications and Skills:
• Ability to think independently, negotiate with grace and stay focused
• Capacity to communicate clearly with presence
• Strong verbal and written communication skills are mandatory
• Flexibility in the face of shifting priorities
• Ability to prioritize, manage, and complete multiple tasks/projects
• Strong problem-solving and analytical skills
Education and Experience
• Associate's or bachelor's degree in Computer Science or related field
• 3-5 years of experience successfully supporting business applications, to include end user support, administration, maintenance, and upgrades
• Knowledge and experience with POS and back-office software, online ordering, and 3rd party delivery systems
• Solid understanding of core Microsoft technologies
• Working knowledge of restaurant operations
Preferred Experience
• Experience with restaurant back-office systems such as CrunchTime or Altametrics eRestaurant
• Knowledge and experience with MS SQL Server
Disclaimer
This position description is not intended, and should not be considered to be, an exhaustive list of all responsibilities, skills, effort or working conditions associated with the job. It is intended to be an accurate reflection of those principal job elements essential for making decisions related to job performance, personal development, and compensation.
This is a remote position.
HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:
Bringing Friends and Families Together over Delicious Food Served from the Heart.
At Huddle House, we believe it's "YOUR HOUSE. YOUR KITCHEN." Huddle House is the place where the guest is the boss. We're giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: "Get comfortable...this is YOUR HOUSE and YOUR KITCHEN".
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Huddle House Corporate.