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Excel Hotel Group
San Diego, CA, United States
Benefits: 401(k) matching Dental insurance Health insurance Paid time off Training & development Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and
Job Source: Excel Hotel GroupRancho Bernardo Inn
San Diego, CA, United States
Rancho Bernardo Inn is a highly awarded destination resort, proudly part of JC Resorts - a proven leader in the management and operation of golf and resort properties since 1971. We are uniquely tucked in to the Rancho Bernardo Community with an 18-hole championship golf course, nationally acclaimed spa and close proximity to all key San Diego attr
Job Source: Rancho Bernardo InnExcel Hotel Group
Chula Vista, CA, United States
Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities
Job Source: Excel Hotel GroupResidence Inn San Diego Poway
San Diego, CA, United States
InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year
Job Source: Residence Inn San Diego PowayTown and Country Resort
San Diego, CA, United States
Overview: You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenit
Job Source: Town and Country ResortHEI Hotels and Resorts
San Diego, CA, United States
About Us Embodying Southern California’s laid-back style, the Wyndham San Diego Bayside pairs a refreshingly vintage vibe with all the modern-day essentials that San Diego visitors crave. Here at the Wyndham San Diego Bayside, we pride ourselves on our diverse culture and the amazing benefits of becoming an associate! Join our team of diverse indi
Job Source: HEI Hotels and ResortsAccorHotel
San Diego, CA, United States
Company Description Just east of the Pacific and slightly north of Expectation. Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship gol
Job Source: AccorHotelHoward Johnson San Diego
San Diego, CA, United States
Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities
Job Source: Howard Johnson San DiegoSan Diego, CA, United States
Location:
San Diego Hotel
With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.
Omni San Diegos associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotels commitment to serve our associates and nurture their growth has led to the companys highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.
Job Description:
To oversee and coordinate all night time front desk functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.
Responsibilities:
Preparation of daily reports and distribution as directed.
Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
Conduct back up procedures for Epitome and drop tape nightly.
Handling Express checkouts ensuring their completion.
Completion of third shift Night Audit checklist
Balancing of daily postings and revenue.
Ensure adequate communication the following morning to all necessary departments by communicating through Wrap-Up emails.
Understanding of all front office standards and assist in solving deficiencies.
Prepare In-house allowance and adjustment spreadsheets each day.
Balancing of daily posting and revenue, and resolution of inaccuracies.
To appropriately protect confidential guest information and guest room key access according to front office SOPs.
To be thoroughly acquainted with PBX Operator duties.
Be familiar with emergency procedures and Alarm System in the PBX department.
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard.
Be familiar with all systems and equipments as related to the Front Office
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
Be familiar with all hotel amenities
To be familiar with all hotel facilities
To be familiar with the inter-relationship between the different departments
To be familiar with local attractions and businesses
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
Deliver personalized, memorable guest experiences by utilizing the Power of One.
Qualifications: Must be able to work the days evenings, weekends, and holidays.
Prior guest service experience is required.
Prior PMS Cashiering experience is required.
Excellent customer service and problem solving skills are required.
Ability to clearly communicate in English with guests and co-workers in person, via telephone, and in writing is required.
Must have strong communication, computer and organizational skills.
Must maintain a professional business appearance, attitude, and performance.
Must be able to stand, walk or sit for an extended period or for an entire work shift.
Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
Pay: $23.65/hour The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidates qualifications and/or experience.
Email Alert for Front Desk Agent jobs in San Diego, CA, United States
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