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C/S & Finance Manager

Charlotte, NC, United States

A Day in the Life:

Manage retail business including sales process, finance, and sales team.  Assist in the management of all other store processes as needed and support omni-channel sales.

What You’ll Do:

Sales

Meet and exceed sales targets

Manage and lead the sales team

Including scheduling, interviewing, hiring, and performance management

Drive strong CRM metric accountability

Achieve KPI targets

Support Digital Retailing initiatives, including Rent2Buy

Finance

Ensure completion of Finance deal packages

Promptly follow up on all missing documents and pending deals

Work with Sales Consultants on finance processing and metrics

Support the Finance and Insurance process and performance

Store Management

Achieve high customer service score (NPS)

Train Sales Staff in customer interaction and processes

Oversee store management as the second highest employee at location

Support inventory and reconditioning processes

Pricing of cars as needed

Support omni-channel sales

Monitor Store and ICC (Internal Audit Checklist) compliance

Manage employee, consumer and vendor issues as needed

Including concerns and complaints with Car Sales Leadership and HR

What We’re Looking For:

3 years’ experience in Car Sales

Experience in auto dealership or auto financing preferred

1 year of management experience

High school diploma or equivalent experience in car sales management

Ability to collaborate with internal and external stakeholders across multiple functions and locations

Ability to influence

Flexible and adaptable; ability to work effectively in ambiguous situations

Excellent verbal and written communication skills

Results driven, ability to make decisions and help solve problems

Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.

Ability to drive process and organizational change.

Ability to motivate teams and keep a positive attitude in a fast-paced environment.

Ability to work under minimal supervision with a goal-oriented mindset.

Ability to see the big picture and leverage critical thinking and decision-making skills.

Excellent organization, time management, delegation, and prioritization skills.

Courageous leadership and accountability.

What You’ll Get:

Up to 40% off the base rate of any standard Hertz rental

Paid Time Off

Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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C/S & Finance Manager jobs in Charlotte, NC, United States

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