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Field Applications Engineer

Plano, TX, United States

Join the BenQ Team!

Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality to Life."

This key outreach role will be an exciting and rewarding opportunity for an outgoing individual who loves to provide solution consultancy to meet customer needs. In this pre-sales role, you will work with the product managers, marketing, and field sales to achieve monthly sales goals by supporting customer demonstrations, training, events, and bid responses. This role will focus on pre-sales opportunities with customers, post-sale training and trouble-shooting, and escalated support.

Duties & Responsibilities:

Develop a deep understanding of BenQ's B2B product lines

Effectively demonstrate product features and benefits to customers, in person and remotely

Provide expert product training to our channel partners

Arrange effective pre-sale product demonstrations with customers in collaboration with the sales team

Write, produce, and edit product training videos

Respond quickly to customer questions during the sales process

Provide weekly reports on pre-sales and post-sales activity and metrics

Communicate effectively - lead sales team training and work well with customers

Understand how BenQ products and features compare to the competition

Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S) and HQ in Taiwan as needed

Manage travel costs and expenses effectively

Required Experience, Knowledge, Skills, Abilities: 5+ years of field site Audio, Video, or Education applications experience

Knowledge of interactive flat panels, projectors, and digital signage preferred

IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, video casting, Chromebook, Android

Experienced and proficient in MS Office suite (Word, Excel, PowerPoint, etc.) and Google Chrome (Apps, Extensions and Themes)

Strong demonstration, presentation, oral, and written communication skills

A customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication, problem-solving, and public presentation skills are necessary.

Excellent time management and organizational skills; strong attention to detail

Entrepreneurial spirit, self-developed, and out-of-the-box thinker

Strong team player who collaborates well with others to solve problems; flexible and adaptable, creative, and able to effectively assist the sales team with pre-sales support

Self-motivated, results-orientated individual who can develop and execute plans to achieve stated goals

Education:

Technical Degree or Strong A/V experience preferred

Compensation:

Based on experience, we offer a very competitive base salary plus a bonus

Position Type: Full Time

Percentage of travel: 75%; local and regional travel, as needed

Apply

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