Field Applications Engineer
Plano, TX, United States
Join the BenQ Team!
Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality to Life."
This key outreach role will be an exciting and rewarding opportunity for an outgoing individual who loves to provide solution consultancy to meet customer needs. In this pre-sales role, you will work with the product managers, marketing, and field sales to achieve monthly sales goals by supporting customer demonstrations, training, events, and bid responses. This role will focus on pre-sales opportunities with customers, post-sale training and trouble-shooting, and escalated support.
Duties & Responsibilities:
Develop a deep understanding of BenQ's B2B product lines
Effectively demonstrate product features and benefits to customers, in person and remotely
Provide expert product training to our channel partners
Arrange effective pre-sale product demonstrations with customers in collaboration with the sales team
Write, produce, and edit product training videos
Respond quickly to customer questions during the sales process
Provide weekly reports on pre-sales and post-sales activity and metrics
Communicate effectively - lead sales team training and work well with customers
Understand how BenQ products and features compare to the competition
Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S) and HQ in Taiwan as needed
Manage travel costs and expenses effectively
Required Experience, Knowledge, Skills, Abilities: 5+ years of field site Audio, Video, or Education applications experience
Knowledge of interactive flat panels, projectors, and digital signage preferred
IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, video casting, Chromebook, Android
Experienced and proficient in MS Office suite (Word, Excel, PowerPoint, etc.) and Google Chrome (Apps, Extensions and Themes)
Strong demonstration, presentation, oral, and written communication skills
A customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication, problem-solving, and public presentation skills are necessary.
Excellent time management and organizational skills; strong attention to detail
Entrepreneurial spirit, self-developed, and out-of-the-box thinker
Strong team player who collaborates well with others to solve problems; flexible and adaptable, creative, and able to effectively assist the sales team with pre-sales support
Self-motivated, results-orientated individual who can develop and execute plans to achieve stated goals
Education:
Technical Degree or Strong A/V experience preferred
Compensation:
Based on experience, we offer a very competitive base salary plus a bonus
Position Type: Full Time
Percentage of travel: 75%; local and regional travel, as needed